Fredrick Linson
Pearland,US
Summary
Technical Support 4+ years of experience in delivering exceptional customer service and resolving complex technical issues. Demonstrates strong communication, assembly, and troubleshooting skills, enhancing system performance and user satisfaction. Committed to continuous improvement and innovative solutions, leveraging a background in sales and logistics to drive results and foster customer loyalty.
Detail-focused Computer Support Specialist with 3+ years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Support
Arceibo Systems LLC
01.2023 - Current
- Deliver technical support, reducing downtime and boosting user satisfaction.
- Solve complex issues, significantly enhancing system performance.
- Apply critical thinking to resolve technical challenges effectively.
Delivery Driver
DoorDash
01.2023 - 01.2025
Sales Associate
Zumiez
01.2022 - 01.2023
- Assisted customers, boosting sales through personalized service and product knowledge.
- Managed inventory, ensuring stock levels met demand and reduced shortages.
- Resolved customer issues promptly, improving satisfaction and loyalty.
Network Support
Unity of Houston
01.2018 - 01.2021
- Monitored network performance and ensured system availability and sustainability.
- Managed documentation of network configurations and procedures.
Education
Diploma -
01.2023
Computer Science
12.2025
Skills
- Technical Support
- Customer Service
- Troubleshooting
- Sales
- Logistics
- Communication
- Organization
- Tech support
Websites
Certification
May 2026 Comptia A+ at Comptia
Extracurricular activities
- Volunteered at a food bank supporting food sorting, inventory organization, and distribution operations
- Collaborated with team members to ensure efficient, high-volume service delivery
- Assisted with setup, coordination, and breakdown of community charity and fundraising events
- Demonstrated reliability, teamwork, and organizational skills in community service settings
Timeline
Tech Support - Arceibo Systems LLC
01.2023 - Current
Delivery Driver - DoorDash
01.2023 - 01.2025
Sales Associate - Zumiez
01.2022 - 01.2023
Network Support - Unity of Houston
01.2018 - 01.2021
Houston Community College - , Computer Science
Texas Tech University - Diploma,
Additional information
- Freelance Work
- Computer repairs
- Pet sitting
- Bug Bounty