Talented Owner with excellent marketing, sales, customer service and facility oversight skills and more than 22 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
22
22
years of professional experience
Work History
Owner/Broker
Mesta Park Mortgage LLC
03.2018 - Current
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Negotiated loan terms and conditions with clients to maximize profitability.
Processed loan applications and monitored progress from start to finish.
Sr Mortgage Professional
Mr Cooper Mortgage Services
05.2017 - 03.2018
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Worked with underwriters to fix application problems and resolve issues.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Explained different types of loans pertaining to client situations.
Mortgage Sales Manager
PennyMac Loan Services
09.2015 - 05.2017
Recruited, hired and led team of 12 loan officers to produce $30,000,000 in funded loans per month.
Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
Trained employees on branch operations and mortgage software such as Encompass.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Mortgage Sales Manager
Resolution Capital
03.2013 - 09.2015
Conferred with underwriters to aid in resolving mortgage application problems.
Executed loan origination processes by ordering credit reports, appraisals and preliminary title reports.
Used various forms of marketing and advertising techniques to identify potential customers such as conducting information seminars, distributing flyers and brochures and telemarketing.
Business Development Officer/Sr Mortgage Officer
Omni American Bank
01.2011 - 03.2013
Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
Built relationships with colleagues to facilitate teamwork, cooperation and success.
Generated new business with marketing initiatives and strategic plans.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Built relationships with customers and community to promote long term business growth.
Mortgage Sales Manager
Countrywide Mortgage/Bank Of America
06.2001 - 09.2008
Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
Met with applicants to obtain information for loan applications and answer questions about process.
Conferred with underwriters to aid in resolving mortgage application problems.
Built networking and referral systems through realtors and title companies.
Prepared sales presentations for clients showing success and credibility of products.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
Bachelor of Arts - Education
Oklahoma Baptist University
Shawnee, OK
05.1994
Skills
Business Management
Administrative Oversight
Regulatory Compliance
Employee Development
Business Planning
Team Oversight
Staff Management
Relationship Building
Sales Leadership
Talent Development
Verbal and Written Communication
Aviation
Completing my private pilot license.
Timeline
Owner/Broker
Mesta Park Mortgage LLC
03.2018 - Current
Sr Mortgage Professional
Mr Cooper Mortgage Services
05.2017 - 03.2018
Mortgage Sales Manager
PennyMac Loan Services
09.2015 - 05.2017
Mortgage Sales Manager
Resolution Capital
03.2013 - 09.2015
Business Development Officer/Sr Mortgage Officer
Omni American Bank
01.2011 - 03.2013
Mortgage Sales Manager
Countrywide Mortgage/Bank Of America
06.2001 - 09.2008
Bachelor of Arts - Education
Oklahoma Baptist University
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