Tong Vang
Saint Paul,MN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
9
9
years of professional experience
Work History
Owner/Broker
Vang Financial Services LLC
2024.01 - Current
- Developed and maintained strong relationships with clients and lenders, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Warehouse Worker
Target Corporation
2022.10 - Current
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Mortgage Loan Officer
Barrett Financial Group, L.L.C.
2022.06 - 2024.01
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined loan application process for improved customer satisfaction and higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structures.
Mortgage Loan Officer
Obsidian Financial Services
2021.11 - 2022.06
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Conducted thorough market research to identify new business opportunities within target demographics.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Tax Clerk
Ramsey County
2019.01 - 2021.01
- Managed taxpayer inquiries with professionalism and knowledge, resolving issues promptly and accurately.
- Improved tax filing accuracy by implementing systematic record-keeping methods and organizing documentation.
- Maintained up-to-date knowledge of local, state, and federal tax laws to provide accurate guidance to taxpayers.
Mortgage Loan Processor
Wells Fargo
2015.06 - 2019.01
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- 100% Customer Loyalty 2018 Q2
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
Education
Bachelor of Arts - Communication
Concordia University, St. Paul
Saint Paul, MN05.2014
Skills
- Regulatory Compliance
- Administrative Oversight
- Business Management
- Business Marketing
- Financial Management
- Business Planning
- Customer Relations
- Sales Management
- Sales Forecasting
- Negotiation Tactics
- Relationship Selling
Timeline
Owner/Broker
Vang Financial Services LLC
2024.01 - Current
Warehouse Worker
Target Corporation
2022.10 - Current
Mortgage Loan Officer
Barrett Financial Group, L.L.C.
2022.06 - 2024.01
Mortgage Loan Officer
Obsidian Financial Services
2021.11 - 2022.06
Tax Clerk
Ramsey County
2019.01 - 2021.01
Mortgage Loan Processor
Wells Fargo
2015.06 - 2019.01
Bachelor of Arts - Communication
Concordia University, St. Paul
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