Fredricka Caruthers
Houston,TX
Summary
Dynamic professional with extensive call center experience and a proven track record in debt recovery strategies at Linebarger Goggan Blair & Sampson. Skilled in negotiation and customer service, consistently exceeding performance metrics while maintaining professionalism and fostering positive client relationships. Adept at utilizing CRM software to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Debt Collector
Linebarger Goggan Blair & Sampson
Houston, TX
05.2024 - 08.2025
- Managed collection efforts for overdue accounts, ensuring compliance with regulations and company policies.
- Conducted negotiations with clients to establish payment plans, enhancing recovery rates.
- Utilized collection software to track accounts and document interactions effectively.
- Resolved customer inquiries and disputes, fostering positive relationships while maintaining collection goals.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Call Center Supervisor
K2 Project Management Solutions
Houston, TX
02.2021 - 08.2022
- Managed high-volume inbound calls to provide customer support and resolve inquiries.
- Utilized CRM software to document interactions and track customer issues effectively.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Customer Service Representative
Acclara Solutions
Cypress, TX
04.2019 - 09.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Ensured accuracy in data entry and documentation of customer interactions for reporting purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Confluence Preparatory Academy
Saint Louis , MOSkills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Call center background
- Organization skills
- Customer service
- Professionalism
Timeline
Debt Collector
Linebarger Goggan Blair & Sampson
05.2024 - 08.2025
Call Center Supervisor
K2 Project Management Solutions
02.2021 - 08.2022
Customer Service Representative
Acclara Solutions
04.2019 - 09.2019
High School Diploma -
Confluence Preparatory Academy