Holly Daniel
Jacksonville,FL
Summary
Highly organized professional with a proven track record of success in recovering delinquent payments, establishing payment plans and negotiating settlements. Consistently achieves monthly budget goals. Adept in leveraging superior customer service skills to build relationships, resolve disputes and improve customer satisfaction. Committed to promoting ethical collection practices and maintaining compliance with relevant laws and regulations.
Overview
8
8
years of professional experience
Work History
Debt Collector
MCI Valor Intelligent Processing
01.2022 - Current
- Monitored accounts to ensure accuracy of payment information.
- Negotiated payment plans with debtors to ensure timely payments.
- Used various methods of communication including phone, emails and letters to effectively communicate with debtors.
- Brought accounts to current status by reducing delinquency and defaults.
- Prepared correspondence to customers and sent via approved methods to encourage payment of delinquent accounts.
Debt Collector
Diversified Consultants Inc
10.2015 - 11.2021
- Negotiated payment plans with debtors to ensure timely payments.
- Monitored accounts to ensure accuracy of payment information.
- Used various methods of communication including phone, emails and letters to effectively communicate with debtors.
- Delivered customer service support by responding to customer inquiries regarding account receivable balance.
- Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers.
- Utilized problem-solving and conflict-resolution skills to resolve disputes between debtors and creditors.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2010
Skills
- Expert in Livevox and Latitude
- Call Center Experience
- Persuasion Techniques
- Negotiation
- Conflict resolution
- Debt recovery strategies
- FDCPA Compliance
- Account Management
Accomplishments
- 9 employee of the month awards
- Collector of the Year 2022 at Valor
- Collector of the Year 2023 at Valor
Timeline
Debt Collector
MCI Valor Intelligent Processing
01.2022 - Current
Debt Collector
Diversified Consultants Inc
10.2015 - 11.2021
High School Diploma -
Englewood High School
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