Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Training Completions
Certification
Timeline
Generic

Jiovani Medina

Wesley Chapel

Summary

reliable person who is dedicated and devoted to my job, whether working alone or as part of a team.

I am known for high productivity and efficient task completion.

I excel very well in communication, have a strong work ethic, adaptability, and exceptional interpersonal skills.

I am very hardworking with more of a background also in customer service, multitasking, and time management abilities. I am devoted to giving every person I meet and engage, with a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Debt Collector

Balanced Healthcare Receivables LLC
07.2024 - 10.2024

* Experienced in helping patients with their medical debt.

* Maintained relations with patients during the full duration of their time in collections.

* Developed strategies on how to help my patient with their medical bills and helped them get from where they are to then where they would like to be.

*Attended meetings with internal staff members to discuss best practices for collection process and how we can better advance into a better team.


Team Member

Dunkin' Donuts
09.2022 - 12.2022

* worked different stations to meet goals

*Friendly and helpful with customers

*Kept workspace clean and sanitized

*Handled payments accurately

*Stocked inventory and supported opening/closing store

Crew Member

Market Basket
08.2021 - 02.2022

*Helped customer with bagging their food.

*Assisted customers with bringing carts from their cars to inside the grocery market.

*Offered customers a helping hand with their groceries and loaded the bags into their cars.

* Maintained cleanliness inside the markets restaurant while engaging with customers

*organized food stations



Education

High School Diploma -

Nashua High School South
Nashua, NH
06-2024

Skills

  • Office: Business Correspondence Writing, Account Management, Following conversation scripts, Excel, Microsoft Word, Outlook, Medical office duties, Detail Orientated, Latitude Software, Appointment Scheduling, Data Entry , TCN Software

    • Soft Skills: Teamwork, Communication, Problem

  • solving, Customer service, Bilingual (Spanish)

Accomplishments

  • Reconigition by CEO of the company regarding one of of my intake calls with client highly satisfied on my customer service skils.

Education and Training

other

Training Completions

  • HIPPA
  • Company, State and Federal Rules and Regulations
  • Compliant Communication Training based on unpaid medical balances
  • Negotiation

Certification

Accomplishments: Recognition by CEO of the company regarding my intake calls with clients highly satisfied on my customer service skills.


Certifications: Drivers license, Present Work Permit: Authorized to work in the US for any employer

Timeline

Debt Collector

Balanced Healthcare Receivables LLC
07.2024 - 10.2024

Team Member

Dunkin' Donuts
09.2022 - 12.2022

Crew Member

Market Basket
08.2021 - 02.2022

High School Diploma -

Nashua High School South

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Jiovani Medina