FREDRICKA SMITH
Kernersville,NC
Summary
Detail-oriented team player with strong organizational and interpersonal skills, who also can work individually with minimal supervision. Ability to handle multiple projects simultaneously with a high degree of accuracy. Extensive background working within Laboratory software systems. Fast learner willing to work remotely according to the client's schedule .
Overview
17
17
years of professional experience
Work History
Laboratory Information Manager
U.S. Government, Department Of Veterans Affairs
02.2008 - 09.2021
- Maintained, retired and updated ~2000 laboratory tests, as needed
- Ability to multi-task and to prioritize assignments in a fast-paced, environment
- Provided face-to-face and remote assistance when employees or providers requested software troubleshooting or an ad hoc report
- Cross-trained existing employee
- Maintained positive customer relations with angry or unsatisfied physicians by addressing problems head-on and implementing successful corrective actions.
- Planned, created, interface tested and released clinical and anatomic pathology individual tests, and panels, according to national VA government guidelines and reference laboratory requirements (e.g. COVID-19).
Microbiology Specialist
U.S. Government, FDA, CDRH (Devices And Radiology)
01.2005 - 02.2008
- Specialist, assigned to Center for Devices and Radiological Health, focused on applications review from pharmaceutical vendors and private laboratories, for new / revised antibiotics susceptibility devices, completed within time-sensitive FDA requirements
- Received Department Level Productivity award within first year of employment
- Qualified for work from home (WFH) status using FDA configured VPN for secure, encrypted government transmissions
- Excellent telephone etiquette especially when handling difficult clients
Education
Master of Science - Computer Information Systems
University of Phoenix
Tempe, AZ, Gaithersburg Maryland CampusBachelor of Science - Medical Technology
Towson State University
Towson, MDCertificate - Medical Coding, Certified CPC-A, Sept 2023
Rowan Cabarrus Community College
Salisbury, NC05.2023
Skills
- Health Information Management Applications: Sunquest; CPRS & VisTA Lab (VA); Meditech; Cerner
- Data retention summaries stored to NARA database
- Email Correspondence and Microsoft Suite
- Member, VisTA Lab Software Requirements Team
- Records Management, Liaison to Medical Records
- Effective Written and Oral Communication
- Troubleshooting and Problem Resolution
Timeline
Laboratory Information Manager
U.S. Government, Department Of Veterans Affairs
02.2008 - 09.2021
Microbiology Specialist
U.S. Government, FDA, CDRH (Devices And Radiology)
01.2005 - 02.2008
Master of Science - Computer Information Systems
University of Phoenix
Bachelor of Science - Medical Technology
Towson State University
Certificate - Medical Coding, Certified CPC-A, Sept 2023
Rowan Cabarrus Community College
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