Fredrickea Wilson
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fairfield Marriott Hotel
Memphis, TN
06.2022 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Caregiver
CO- Med
Memphis, TN
01.2020 - 05.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Security Officer
BEST
Memphis, TN
02.2018 - 04.2020
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Education
High School Diploma -
White Station High School
Memphis, TN05-2010
Skills
- Inbound and Outbound Calling
- Report Generation
- Product Knowledge
- Scheduling
- Consultative Sales
- Data Entry
Timeline
Customer Service Representative
Fairfield Marriott Hotel
06.2022 - 10.2023
Caregiver
CO- Med
01.2020 - 05.2022
Security Officer
BEST
02.2018 - 04.2020
High School Diploma -
White Station High School
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