Fredy Flores
Benton City
Summary
Experienced, bilingual, detail-oriented assistant service manager with an excellent understanding of automotive service and parts operations. Proven ability to work efficiently in a fast-paced, team-oriented environment, supporting technicians, advisors, and management. Ensuring a smooth workflow with a strong focus on accuracy, communication, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
Audi Tri-Cities
Richland
03.2025 - Current
- Assisted with daily fixed operations, maintaining efficiency and organization in a fast-paced environment.
- Worked with technicians, the parts department, and other service advisors to ensure a smooth workflow.
- Provided leadership support when upper management was not available.
- Assisted with creating repair orders, ordering parts, and dispatching work in the shop
Service Advisor
Audi Tri-Cities
Richland
04.2021 - Current
- Established a customer base while providing exceptional service to enhance customer satisfaction and loyalty.
- Scheduled service appointments, wrote repair orders, quoted repairs, and parts as recommended by technicians.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Average customer satisfaction score of 4.97/5.
Education
High School Diploma -
Chiawana High School
Pasco, WA06-2021
Skills
- Bilingual, fluent in English and Spanish
- Efficient in Google Spreadsheets, Reynolds and Reynolds, ETKA parts catalog, Parts on Command, Dealer Tire
- High volume, fast-paced work environments
- Time management and organization
- Customer service support and satisfaction
- Detail-oriented
- Service and parts coordination
- Maintenance and repair
References
References available upon request.
Timeline
Assistant Service Manager
Audi Tri-Cities
03.2025 - Current
Service Advisor
Audi Tri-Cities
04.2021 - Current
High School Diploma -
Chiawana High School