Johnny Galindo
Sonoma,CA
Summary
Goal-driven Service Manager offering over 8 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Motivated and knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and ensuring sufficient revenue for the company. Adept at working effectively unsupervised.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Novato Toyota
Novato, CA
02.2017 - Current
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Assigned tasks to technicians based on their skill level and experience.
Service Advisor
Hansel Toyota
Petaluma, CA
01.2015 - 02.2017
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Examined records and papers to verify warranty and service contract coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2004
Skills
- Upselling
- Estimating and Quoting
- Customer Service
- Fluent in Spanish
- Service Scheduling
- Time Management
- Problem-Solving
- Bilingual English and Spanish
- Revenue Generation
- Vendor Sourcing
- Flexible Schedule
- Reporting and Documentation
Timeline
Assistant Service Manager
Novato Toyota
02.2017 - Current
Service Advisor
Hansel Toyota
01.2015 - 02.2017
High School Diploma -
Sonoma Valley High School