Fredy Garcia
San Antonio,TX
Summary
Operations Manager with a proven track record at Servpro, excelling in budget management and enhancing customer satisfaction. Skilled in mechanical repairs and effective teamwork, I foster a culture of continuous improvement, driving productivity and quality while empowering employees to take ownership of their roles. Committed to delivering projects on time and within budget.
Experienced with operating and maintaining concrete mixer trucks for timely and accurate concrete delivery. Utilizes safe driving practices and efficient mixing techniques to meet project requirements. Knowledge of coordinating with site crews to ensure seamless project completion.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Concrete Mixer Driver
Alamo Concrete Products
12.2023 - Current
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Expertly navigated tight spaces while maneuvering a loaded concrete mixer truck, ensuring damage-free deliveries every time.
- Prevented material loss by monitoring concrete consistency during transport, adjusting water levels as needed.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Collaborated with dispatchers, ensuring punctual deliveries and optimal route planning for increased productivity.
Operations Manager
Servpro
12.2017 - 09.2023
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Production Manager
Servpro
12.2015 - 11.2018
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Trained in and implemented emergency response procedures to protect team members and property.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Production Manager
Servpro
08.2005 - 12.2015
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
Education
High School Diploma -
LBJ High School
Laredo, TXSkills
- Mechanical tools
- Safe driving practices
- Commercial driver's license
- Professionalism and work ethic
- Self-motivation and initiative
- Mechanical repairs
- Parts replacement
- Heavy equipment operation
- Defensive driving techniques
- Route planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
Certification
- IICRC - Water Damage & Applied Structural Drying
- CDL - Class A
- Front End Loader Operator
Languages
English
Spanish
Timeline
Concrete Mixer Driver
Alamo Concrete Products
12.2023 - Current
Operations Manager
Servpro
12.2017 - 09.2023
Production Manager
Servpro
12.2015 - 11.2018
Production Manager
Servpro
08.2005 - 12.2015
High School Diploma -
LBJ High School
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