Fredy Hernandez
New Caney,Texas
Summary
Results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors.
Overview
14
14
years of professional experience
Work History
Area Manager
Amazon.com DPA7
Houston, TX
08.2023 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase URR percentage from a 61% to a 83%.
- Improved process efficiency by implementing new process for problem solvers to reduce backlog.
- Developed and implemented strategies to improve problem solve escalations to better customer experience.
- Rolled out training material for both Spanish and English speaking associates.
- Implemented new process that reduced cost by $7,000 a year.
- Reduced problem solve concessions from $60,000 to $2,000 by implementing trainings to close knowledge gaps.
Lead Problem Solve Process Assistant/Assistant Manager
Amazon.com DPA7- Reverse Logistics
Houston, TX
05.2022 - Current
- Got tapped to launch Customer Service (CS) at HOU3
- Developed five associates into process assistant by mentoring and giving mock interviews
- As lead problem solve PA, I oversaw the shift's problem solve department and assisted operations in maintaining threshold
- Learned operational calculus and applied it to make swift adjustments to meet goals such as units, support hours, and units per hour
- Successfully brought down and sustained problem solve from eight (piles) to two within a week by making adjustments and training more associates in problem solve
- Partnered with the Quality team to gain more insight into quality and have reduced switcheroo yield by 8% in my shift.
Learning Trainer
Amazon.com DPA7-Reverse Logistics
Houston, TX
09.2021 - 05.2022
- Onboarded over 200 new associates and maintained training metrics while also overseeing 10 learning trainers
- As the sites' POC, I successfully launched the Bigs process to the facility and facilitated the proper procedures, standard of work, and metrics
- With confidence of leadership, I expanded processing capacity to the facility by the overall increasing units by 21%
- Analyzed and advised leadership on training methods and made adjustments to rectify issues, overall increasing efficiency and exceeding training goals
- Ensured new hires were meeting expected goals & maintained 96% approval of satisfied new hires
- Facilitated communication between ASL associates and leadership by creating slack specific group to communicate about rates and questions that the associates had.
Account Assistant Supervisor
DHL
Houston, TX
05.2018 - 08.2019
- Stored, transshipped and analyzed metrics on customers' accounts such as Halliburton
- Stored and properly shipped environmental hazard chemicals with zero issues over the course of a year
- Assisted account customers with confirmation of quality and quantity of long-term storage units
- Maintained the facility's highest percent storage and shipping accuracy, having the lowest yield for 8 months straight.
Loader
Walmart Distribution Center
Houston, TX
11.2014 - 01.2018
- Upheld loading quality standards ensuring customer satisfaction
- Loaded at 126% of the expected loaded rate putting me in the top percent of the site for over two years
- Took the initiative of learning all the learning paths to meet team's goals.
Infantryman Team Leader
United States Army
Fort Hood, TX
01.2011 - 05.2014
- Recovered over $450,000 in misplaced and unaccounted for equipment that was crucial to readiness and brought the company back to 100% standard
- Saved the company approximately $325,000 over the 2014 fiscal year
- Maintained 100% accountability for all assigned equipment worth over $700,000 by keeping data spreadsheets and doing quarterly inventory count
- By doing so, I ensured that the company was exceeding regiment standards
- Oversaw health and wellbeing of a team of five members.
Education
Psychology -
Sam Houston State University
Huntsville, TX12.2021
Skills
- Bilingual Speaker and Writer: Fluent in Spanish
- Proficient in MS Office Products Suite
- Proficient in Safety and Customer Return Audits
- Excellent in Problem Solving Analytics and Data Trend Interpretations
Leadershipandactivities
Latinos@Amazon DPA7 Chapter, Houston, TX, Treasurer, 2021, current, Teamed up with Human Resources to coordinate the budget for Hispanic Heritage Month
Timeline
Area Manager
Amazon.com DPA7
08.2023 - Current
Lead Problem Solve Process Assistant/Assistant Manager
Amazon.com DPA7- Reverse Logistics
05.2022 - Current
Learning Trainer
Amazon.com DPA7-Reverse Logistics
09.2021 - 05.2022
Account Assistant Supervisor
DHL
05.2018 - 08.2019
Loader
Walmart Distribution Center
11.2014 - 01.2018
Infantryman Team Leader
United States Army
01.2011 - 05.2014
Psychology -
Sam Houston State University