Gabriela Jimenez
Las Vegas,NV
Summary
Experienced operations leader with a strong background in team management, customer service, and office administration. Known for conflict resolution, attention to detail, and bilingual English/Spanish communication that supports efficient service and strong client relationships and maintain accurate records.
Overview
28
28
years of professional experience
Work History
Area Manager
Pro Serv Commercial Cleaning
North Las Vegas, Nevada
07.2025 - Current
- Managed daily cleaning operations across multiple client sites for commercial facilities.
- Scheduled crews and assigned coverage for Pro Serv Commercial Cleaning accounts.
- Coordinated with clients to address service requests and facility concerns.
- Documented attendance, work orders, and site notes for management review.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Operational Manager
Avella Maid Clean Services
Las Vegas, Nevada
01.2022 - 06.2025
- Update service logs, schedules, and task records for operations.
- Identified opportunities for process improvement in order to increase productivity levels.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Managed the daily operations of a team of 20 employees.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Resolved conflicts within teams by providing clear direction or mediation services when needed.
- Analyzed financial reports such as income statements or balance sheets in order to assess profitability.
- Collaborated with team leaders on quality audits.
Front Office Administrator
United Obsteterics and Gynecology
Castleton , IN
03.2009 - 05.2018
- Scheduled appointments and coordinated provider calendars using office software.
- Verified insurance details and collected patient information for visit check-in.
- Answered calls and relayed messages to clinical staff and patients.
- Maintained patient records and updated charts with accurate office documentation.
- Processed referral requests and supported authorization follow-up for women's health services.
- Inputted data into database system accurately and timely.
- Provided administrative support to executive team including typing memos, reports, correspondence and other documents as requested.
- Answered customer queries via email or telephone in a professional manner.
- Performed general clerical duties such as photocopying, faxing, scanning .
- Assisted Physicians and Staff with Spanish Speaking Patients.
Front office/Drug Testing Technician
Examination Management Services, Inc, EMSI
Las Vegas, Nevada
08.1998 - 02.2008
- Collected drug test specimens at EMSI examination sites.
- Verified donor identity and completed chain-of-custody paperwork.
- Processed urine, saliva, and breath screening samples.
- Maintained secure records for EMSI compliance and confidentiality.
- Reported any suspicious activity related to drug use or abuse to the appropriate authorities.
- Maintained records of all laboratory tests conducted.
- Processed paperwork associated with each individual's test result accurately within established timeframes.
- Answered phones addressed patient inquiries professionally and efficiently.
- Billing for 103 DOT companies
- Customer Service
Education
GED -
Alternative And Adult Education
Las Vegas, NV03-1996
Skills
- Team management
- Customer Service
- Office Administration
- Medical Records
- Patient Scheduling
- Data Entry
- Insurance Verification
- Patient Scheduling
- HIPAA Compliance
- Fluent Bilingual English/Spanish
- Problem solving
- Conflict resolution
- Time management
- Team leadership
- Attention to detail
Timeline
Area Manager
Pro Serv Commercial Cleaning
07.2025 - Current
Operational Manager
Avella Maid Clean Services
01.2022 - 06.2025
Front Office Administrator
United Obsteterics and Gynecology
03.2009 - 05.2018
Front office/Drug Testing Technician
Examination Management Services, Inc, EMSI
08.1998 - 02.2008
GED -
Alternative And Adult Education