Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Fredy Laboriel

Eagle Mountain,Utah

Summary

Dedicated employee with over a year of customer service experience via phone, in-person, and email. Driven to learn and accomplish goals, working diligently, efficiently, and accurately. Take the initiative in every task to meet deadlines and deliver quality results. As an accounting student at Utah Valley University, I prioritize integrity and building strong relationships with professors and peers

Overview

6
6
years of professional experience

Work History

Insulation Installer

Loyalty Insulation
2940 W Maple Loop Dr #201A, Lehi, UT 84043, UT
03.2024 - Current
  • Install various types of insulation materials, such as fiberglass, spray foam, or cellulose, in residential and commercial properties.
  • Assess the spaces to determine the most efficient insulation solution based on the structure and needs of the building.
  • Satisfied customers with neat, efficient work and by consistently meeting planned deadlines.
  • Made decisions and resolved issues using critical thinking and analytical skills.

GENERAL WAREHOUSE ASSOCIATE

AMAZON, LLC
SALT LAKE CITY, UTAH
10.2020 - 01.2021
  • Performed daily organization tasks to ensure ethical inventory.
  • Communicated professionally to assist coworkers with accurate inventory and order fulfilment reporting in conformance with internal policies.
  • Served Amazon clients daily by working diligently to perform challenging but rewarding tasks

Customer Service Representative

Total Client Connect
2600 Ashton Blvd, Lehi, UT 84043, UT
07.2019 - 07.2020
  • Treated patients to improve fine motor and movement skills.
  • Assisted occupational therapist in evaluation of patients.
  • Answered customer inquiries via phone, email, and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Accounting

Utah Valley University
05.2027

Skills

  • Microsoft Office proficiency
  • Inbound and outbound calling
  • Critical thinking and decision making

Volunteer Experience

Religious Service, Phoenix, AZ (01/21 – 12/23): Led groups of 10-12 volunteers, overseeing weekly training on goal setting, relationship building, and engagement skills. Tutored English to 8-12 immigrants weekly and prepared 20+ lessons on life skills and positive habits. Facilitated training for 5 new volunteers.

Timeline

Insulation Installer

Loyalty Insulation
03.2024 - Current

GENERAL WAREHOUSE ASSOCIATE

AMAZON, LLC
10.2020 - 01.2021

Customer Service Representative

Total Client Connect
07.2019 - 07.2020

Bachelor of Science - Accounting

Utah Valley University
Fredy Laboriel