Fredy Osorio
Webster,TX
Summary
Dynamic leader with a proven track record at LL Flooring, enhancing customer satisfaction and streamlining operations. Expert in staff supervision and retail operations, I excel in strategic planning and customer relations, significantly improving service quality. Skilled in money handling and fostering team motivation, I drive results through effective task delegation and product knowledge. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
LL Flooring
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Care Representative
LL Flooring
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
LL Flooring
Warehouse and Sales Associate
01.2022 - Current
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Unload/load any truck from vendors and daily loaded customer with their product.
- Help the team on helping customers find the right floor for their project.
Floor Installer
Self-employeed
06.2021 - 12.2021
- Delivered exceptional craftsmanship by utilizing specialized tools and techniques for various flooring materials.
- Work with other members on a crew to finish jobs on a tight timeline frame
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
Server
Dot Coffee Shop
01.2017 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Help in different job areas when needed. ( I was a host, dishwasher, busser, and trainer.
Education
Certificate - Construction Project Manager
San Jacinto College
Houston, TX2025
High School Diploma -
Caney Creek High School
Conroe, TX05.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Retail Operations
- Strategic Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
LL Flooring
04.2024 - Current
Customer Care Representative
LL Flooring
03.2023 - Current
LL Flooring
Warehouse and Sales Associate
01.2022 - Current
Floor Installer
Self-employeed
06.2021 - 12.2021
Server
Dot Coffee Shop
01.2017 - 06.2021
Certificate - Construction Project Manager
San Jacinto College
High School Diploma -
Caney Creek High School
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