Freedom Mills
Waldorf,MD
Summary
Motivated college student with experience in creative problem-solving using tact and diplomacy to achieve win-win outcomes from Congressional to corporate environments. Great team player comfortable thriving in competitive, fast-paced environments & polished in handling direct customer inquiries. Combined with the specified hands-on skills and training developed as a PPW, I bring to the table a unique mix that will ensure succession within the apprenticeship program.
Overview
11
11
years of professional experience
Work History
Printing Plant Worker (Security Room)
Government Publishing Office
Washington, DC
06.2023 - Current
- I work for the Security and Intelligent Documents section of the Government Publishing Office.
- As a PPW I complete refresher training, covering the proper way to inspect and established finished products produced on the A-Line, DP Line, Encoder, and the 3M Machine.
- Cleaning and maintaining a safe work area.
- Loading and unloading work on skids, tables, machines, or trucks
- Hand-wrapping, tying, packing, labeling, and sealing cartons, boxes, pamphlets, and packages.
- Packing shipments per instructions via packing slips and recording into a log.
- Inspecting, using gauges, and collating work
- Performing various paper jogging, stitching, and banding equipment.
- Assists in operating and adjusting various automatic bindery machines using touchscreen controls during time as a floor person.
- Collaborates with other equipment to create a complete bindery and finishing unit for processing printed materials.
- Works alongside Bindery Operators to inspect the manufacturing process of U.S. Passports and related components.
Mail Handler
United States Postal Service (USPS)
Capitol Heights, MD
04.2017 - 06.2023
- Worked in five task categories throughout the day: responsible for, preparing mail, sorting packages, loading containers, and moving equipment, while operating various machinery for processing & distribution through systematization, increasing the speed, accuracy, and delivery of mail.
- Ensures shipping documentation is processed by USPS standards & regulations; prevented work stoppage & delays during various holidays with an increase in performance of 15%.
- Boosted productivity & efficiency using automation equipment in the mail sorting process creating a more reliable, fast, and organized process while handling mail pieces.
- Synchronize records of all incoming and outgoing mail items, including the time they were received or dispatched by scanning (using an Android-based touch handheld computer scanner) all barcodes mail pieces verifying tracking data is available & mail reaches its destination.
- Aided team members with area safety checks to ensure the work environment complied with Occupational Safety and Health Administration (OSHA) standards; no accidents for over 60 days.
- Expert in handling packages for eCommerce companies; handling issues that may arise ensuring mail is properly routed, and arriving at its correct destination, within the allotted timeframe.
- Makes necessary adjustments to ensure smooth operation of machines with multiple workstations.
Congressional Intern
Congressman Steny Hoyer, Majority Leader 5th District of Maryland
White Plains, MD
02.2018 - 06.2018
- Operated as a Congressional District Service Desk representative by fielding up to 20 phone calls from constituents, handling direct inquiries, & providing information on special projects in the district.
- Performed customer service-related responsibilities as assigned daily; oversaw incoming and outgoing mail deliveries, interfaced with visitors, couriers, and the staff of government officials.
- Responsible for handling, filing, maintaining, and organizing confidential documents in the specialized government data systems CRM. (Constituent Relationship Management tools)
- Conducted Social Media Management creating content and updating posts and blogs across all social media platforms raising awareness of the Congressman's ongoing initiatives.
- Worked on various Congressional team projects assisting with fundraiser/event organization and planning.
Sales Associate
Walmart
La Plata, MD
09.2014 - 04.2017
- Assisted customers in the in-store and check-out process including ringing up sales, bagging items, problem-solving when requesting price checks, honoring coupons, collecting various forms of payments, and giving appropriate change.
- Accurately processed & reconciled cash/records of purchases, daily; never had a shortage.
- Interfaced with customers daily & performed various tasks which included answering questions regarding products, services, & policies; employee of the month for three consecutive months.
- Quality customer service - increased customer satisfaction rate by 10% providing fast & friendly service assisting customers with locating items; ranked number one in my department for sales.
- Performed other duties as assigned by management including inventory or merchandising.
Education
No Degree - Cybersecurity
Old Dominion University
Norfolk, VA07.2023
Bachelor of Science - Business Administration
College of Southern Maryland
La Plata, MD02.2026
High School - General Studies
Whetstone High School
Columbus, Ohio01.2013
Skills
- Network Troubleshooting
- Point of Sale (POS) Systems / Scanning
- Microsoft Office Suite
- Adobe Creative Suite (Photoshop, InDesign, After Effect, Dreamweaver)
- Assembly line proficiency
- Adaptable to change
- Hand tool expertise
- Inventory control
- Risk assessment
- Network security
- SIEM management
- Phishing detection
Timeline
Printing Plant Worker (Security Room)
Government Publishing Office
06.2023 - Current
Congressional Intern
Congressman Steny Hoyer, Majority Leader 5th District of Maryland
02.2018 - 06.2018
Mail Handler
United States Postal Service (USPS)
04.2017 - 06.2023
Sales Associate
Walmart
09.2014 - 04.2017
Bachelor of Science - Business Administration
College of Southern Maryland
No Degree - Cybersecurity
Old Dominion University
High School - General Studies
Whetstone High School