Jimy Fernandez Gouveia

Provides consistent, respectful and professional internal/external customer care. Initializes and maintains an open line of communications to ensure all customers receive the highest level of customer satisfaction possible; Works with heavy duty power equipment and small tools in the installation, repair and maintenance of outside plant facilities; Loads necessary tools and heavy equipment onto trucks or trailers; Receives work assignments and instructions from supervisor and/or through the use of a computer access terminal; Operates power equipment such as compressors, pumps, blowers, etc., and hydraulic aerial lifts (buckets) and ladders mounted on trucks; Performs construction work such as digging holes, placing poles, placing cable, air pipe and inner duct in various types of conduit systems and open excavations. Unreels, pulls, and strings wire strand and cable from pole to pole; pole to buildings, etc.; Determines differences between wire and cable colors; Connects wires and cables to terminals and attaches or detaches various kinds of hardware to wires, cables, buildings or poles; Splices and tests PIC and non-pressurized cable and makes appropriate enclosures; Uses test equipment to check for toxic and explosive gas in manholes, and may have to empty water and other debris from manholes; Dismantles, moves or removes aerial, underground or building wire, cable, associated equipment and hardware; Reviews and interprets work orders, work prints and Company practices; Works outside in all kinds of weather; Climbs poles, ladders and enters tunnels, buildings, trenches, crawl spaces and manholes to place telephone cables and equipment; Follows established safety procedures. Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturer's specifications for operation or use of equipment including weight limitations; Lifts and moves loads up to 120 pounds; Works with fiber optic cable from the distribution terminal to the customer premises, color coded and tone identified wires in the connection of wires and cables to other telephone equipment, and in connecting cable pairs together; Splices and tests non-pressurized cables in aerial, underground, buried, building configurations, multiple conductor cable, coaxial cable and also fiber optic cable from the distribution terminal to the customer premises. Performs tap in energizing count; identifies conductors in adjoining cable sections, according to diagrams and specifications by means of test signal identified wires or fiber optic test equipment; Closes splices by enclosing with bolted on waterproof case, thermally applied shrinkable sleeving; Repairs, rearranges (cable throws, etc), routines and maintains cable plant, fiber optic plant and channel cards associated with the digital loop carrier equipment or the distribution terminals; Uses test equipment to isolate conductor faults or identify defective or broken fibers drops; Turns up, routines, troubleshoots and maintains digital carrier equipment channel cards and maintains light wave and metallic terminals; Uses electrical instruments such Cable Locators, Resistance Fault Locators, and Open Fault Locators to verify and determine defects in the cable, conductors and wire. Also measuring test sets and signal generators to verify and determine defective carrier equipment in subscriber/digital carrier systems.

Specialist in RAN operation department that performs the following functions:
2G Network Optimization and RF:
* 2G parameter optimization on features such as, EDGE, Cell Structures, Adaptive Configuration of Logical Channels, Power Control, SDCCH configuration, Extended Range, TCC.
* Frequency coordination analysis in order to analyze the impact of clearing the 900 y 1800 MHz Bands.
* Perform network performance analysis using statistical analysis, in order to determine the need for new sites or the need to perform adjustments on existing ones.
* Perform coverage and C/I predictions using Nokia Net Act Planner. These predictions helped define and validate the initial configuration of the network, maximizing coverage and capacity, and minimizing interference problems.
* Responsible for KPI improvement (Access Failure, Dropped Call Rate, EGPRS Performance) of a network of more than 750 sites. This was achieved by BSS statistical data analysis in order to modify physical parameters and software parameters (frequency planning, power control, reselection, handover, cell change). Tools such as Nokia Net Act Reporting Suite and HIT were used to aid in these tasks.
* Analyze and verify of performance support in cases CCR and PCR.
* Implementation of controls changes to improve services, increases capacity and commissioning of New Base Station.
* Review, configuration, integration and migration of BSC. Analysis and implementation of BSC migration projects.
* Support, configuration and optimization of BSC traffic management and or load balancing units BSC / RNC Digitel network.

* Commissioning and Troubleshooting of Nokia Talk-Family BTS for GSM 900 Networks.
* Commissioning and Troubleshooting of Nokia Metro Site BTS + BBU for GSM 900Network.
* Commissioning and Troubleshooting of Nokia Ultra Site BTS for GSM 900 Network.
* Commissioning and Troubleshooting of Nokia In Site BTS for GSM 900
Networks.
* Commissioning and Troubleshooting of Nokia Metro Hub for GSM 900 Networks.
* Ultra Site BTS: BTS Manager, BTS Hardware Configuration, Ultra site BTS Hub Manager, PS Manager for NUSS.
* In Site BTS: In Site BTS Manager, In Site TRU Manager.
* BTS and BSC rehoming, EDGE Implementation.
* Creation and execution of HIT (NOKIA’s programming tool) macros and programs for optimization of maintenance tasks.
* Software update: installation of Change Deliveries and Change Notes Packages.
* Hardware update and/or replacement of plug-in units
* Daily alarm situations solution and recovery actions
* Daily routine checking of BSC.
* Expansion suggestions for new sites, resources and others.
* Analysis of inter-frequency and inter-system handovers.
* Study, report and optimize over the air system performance ( capacity, field measurements, external interference identification, network quality measurements and benchmarking, indoor solution investigation, benchmark o accessibility.
* Monitoring all network elements and ensure that service is maintained.
* Provide technical assistance to the customer services teams of NOC.
* Tickets handling Remedy.
* NSN BSC2i, BSC3i, S10.5 TO S13 Software Upgrade and changes deliveries installations, as well as BSS feature activation. Team leader for S13 SW Upgrade.

3G Network Optimization and RF:

* 1800 MHZ WCDMA network monitoring.
* Operation and maintenance preventive and corrective of 3G NSN RG20 and RU30 (node B and RNC Iur, IuB, IuPS and IuCS).
* Analysis of network CSSR & RRC, RAB (CS & PS), KPI accessibility and
retainability performance and suggest recommendations.
* Analysis of HSDPA+ accessibility, mobility & retainability performance.
* Study, report and optimize over the air system performance (Capacity,
Parameters, Field measurements, External interference identification, Network quality measurements and benchmarking, Indoor solution investigations, benchmark of accessibility).
* O&M RAN 3G RU20.
* Detect and correct quality failures of 3G Digitel Network (node B).
* Ensure any fault is cleared within required SLA, escalating faults to CARE RAN as Undertake diagnostics and troubleshoot potential problems of 3G Digitel Network (RNC 2600 / 450 and node B Flexi WCDMA on RU20 and RU30).