Freeman Matthews
Columbus,OH
Summary
Energetic Department Associate with proven success in exceeding sales and profitability goals through strong work ethic and customer-focused approach. Managed operations and coordinated tasks effectively, resulting in improved efficiency and enhanced inter-departmental collaboration. Demonstrated problem-solving abilities and adaptability to changing demands, contributing to streamlined processes and overall team success.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Kitting department associate
DSV Solutions
Columbus, OH
11.2025 - Current
- Processed incoming shipments and organized warehouse inventory.
- Restocked inventory to ensure readiness of products.
- Supported daily operations to enhance workflow efficiency.
- Coordinated with team members to uphold safety protocols.
Water spider/Inbound Problem Solver
Amazon fullfillment
Columbus, OH
07.2017 - 06.2025
- Resolved many tickets per day to keep queue clear and packages moving efficiently.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed incoming issues to identify root causes and recommend solutions.
- Collaborated with teams to streamline operational processes and enhance service delivery.
- Trained new team members on best practices for handling inbound problems effectively.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
- Logged unsellable products requiring donation or destruction due to damage or other issues.
Industrial printer repair specialist
Streamline Technical Services
Columbus, OH
04.2012 - 07.2017
- Troubleshot and resolved printer hardware and software issues.
- Diagnosed equipment issues using advanced troubleshooting techniques.
- Analyzed malfunctioning equipment to diagnose root cause of problems before taking corrective action.
- Maintained equipment by performing regular cleaning and minor repairs.
- Performed routine maintenance and cleaning of printers to ensure optimal performance.
- Operated multiple printing machines to produce high-quality materials.
- Monitored print jobs for quality and consistency throughout production runs.
- Used hand tools to make small repairs and regularly clean printing presses.
- Maintained and repaired various electronic devices efficiently.
- Collaborated with team members to streamline repair processes.
- Managed inventory of spare parts and tools for repairs.
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
Automobile engine and transmission repair technici
Steve and June's auto and body shop
Columbus, OH
05.2002 - 03.2012
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Master Automotive Service Technician (MAST) - Automotive Technology
Columbus State Automotive Technology School
Columbus, OH 01.2000 - 06.2002
Home Schooled
Columbus , OHSkills
- Inventory management
- Workflow efficiency
- Industrial troubleshooting
- Equipment maintenance
- Process improvement
- Quality assurance
- Data analysis
- Problem solving
- Critical thinking
- Team collaboration
- Customer relationship management
- Sales records management
- Time management
- Scheduling coordination
- Document control
- Documentation and reporting
- Meeting facilitation
- Microsoft Office
- Basic mathematics
- Multitasking capacity
- Adaptability
- Engaging with diverse customers
- Continuous improvement
- Team leadership
- Inventory management
- Team supervision
- Data analysis
- Customer service
- Self motivation
- Dispute mediation
- Staff support
- Active listening
- Goal setting
- Goal-oriented
- Verbal and written communication
- Problem-solving
- Goal setting
- Analytical thinking
- Problem-solving
- Speech clarity
- Multitasking capacity
- Self motivation
- Dispute mediation
- Staff support
Timeline
Kitting department associate
DSV Solutions
11.2025 - Current
Water spider/Inbound Problem Solver
Amazon fullfillment
07.2017 - 06.2025
Industrial printer repair specialist
Streamline Technical Services
04.2012 - 07.2017
Automobile engine and transmission repair technici
Steve and June's auto and body shop
05.2002 - 03.2012
Master Automotive Service Technician (MAST) - Automotive Technology
Columbus State Automotive Technology School
01.2000 - 06.2002
Home Schooled