Frehiwot Getu
Los angeles,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Server
Lalibela Restaurant
1025 S Fairfax Ave, Los Angles, CA 90019
03.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Little Ethiopia Restaurant
1048 S Fairfax Ave, Los Angels, CA 90019
01.2021 - 12.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Costumer Service
Hansen's Cakes
1060 S Fairfax Ave, Los Angeles, CA 90019
01.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Skilled at working independently and collaboratively in a team environment
Education
Associate Degree - Accounting
Bora College
Ethiopia, Addis Abeba01.2013
Skills
- Process Payments
- Stocking and Replenishing
- Dining Crew Workflow Optimization
- Corrective Actions
Languages
English
Native or Bilingual
Timeline
Server
Lalibela Restaurant
03.2021 - 06.2023
Server
Little Ethiopia Restaurant
01.2021 - 12.2021
Costumer Service
Hansen's Cakes
01.2019 - 03.2020
Associate Degree - Accounting
Bora College