Freida Chambers
Customer Service Representative
Mount Juliet,TN
Summary
I am retired looking for a part-time position as a sales associate or cashier. I am a friendly, outgoing person and have great communication with customers. I work well with others and am able to work without supervision.
Overview
42
42
years of professional experience
Work History
Administrative Assistant/Billing Clerk
Jo Ann's Trucking, LLC
Lebanon, TN
02.2015 - 03.2020
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled pickup and delivery appointments.
- Created Loads/Processed invoices for payment using accounting software applications.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained driver files.
- Assisted with other administrative tasks as assigned.
Operations Supervisor
STAT Informatic Solutions
Lebanon, TN
03.2013 - 02.2015
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Interview and assist in hiring new employees.
- Maintain timekeeping and personnel records.
- Assist operations manager
Billing/PayrollAssistant
Dillon Transportation
Ashland, TN
05.2009 - 12.2012
- Managed and maintained confidential employee payroll records.
- Recorded expenses and maintained accounting records in TripPak.
- Produced and mailed invoices, payment reminders and financial notices
- Contacted customers and third-party payers to pursue payments.
- Answered multi-line phone system
- Assisted the payroll manager with any other duties.
Customer Service Representative
Shipper's Transport
Nashville, TN
05.2006 - 05.2009
- Developed strong relationships with customers by providing personalized assistance and support.
- Created loads/invoices for customers
- Dispatch drivers
- COMPANY WENT OUT OF BUSINESS 2009
Office Manager
Central Freight Lines Inc.
Nashville, TN
12.2001 - 06.2006
- Assisted the operations manager with daily tasks.
- Answered phone calls, responded to emails, assisted in recruiting, and training new employees.
- Performed general bookkeeping duties.
- COMPANY OUT OF BUSINESS
Customer Service Cashier
K-Mart Department Store
Hermitage, TN
05.2002 - 12.2003
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed returned merchandise by strictly following store return and exchange procedures.
- THIS WAS A PART-TIME POSITION
Line Assembler/Quality Control Inspector
Aladdin Industries
Nashville, TN
01.1978 - 12.2001
- Maintained assembly and production equipment to meet operational goals.
- Packed finished products and prepared for shipment.
- Inspected and tested final products to verify conformance.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
Sales Associate
Peebles Department Store
Hermitage, TN
10.1999 - 05.2001
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- THIS WAS A PART-TIME POSTION.
Education
GED -
American School
Chicago01-1971
Skills
- Filing
- Scheduling
- Data Entry
- Recordkeeping and bookkeeping
- Data retrieval systems
- Customer service
- AS/400
- File organization
- Clerical support
- Microsoft Excel
- Excel spreadsheets
- Multi-task management
- Dedicated team player
Timeline
Administrative Assistant/Billing Clerk
Jo Ann's Trucking, LLC
02.2015 - 03.2020
Operations Supervisor
STAT Informatic Solutions
03.2013 - 02.2015
Billing/PayrollAssistant
Dillon Transportation
05.2009 - 12.2012
Customer Service Representative
Shipper's Transport
05.2006 - 05.2009
Customer Service Cashier
K-Mart Department Store
05.2002 - 12.2003
Office Manager
Central Freight Lines Inc.
12.2001 - 06.2006
Sales Associate
Peebles Department Store
10.1999 - 05.2001
Line Assembler/Quality Control Inspector
Aladdin Industries
01.1978 - 12.2001
GED -
American School
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