Freida Ross
Baltimore,MD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Catholic Charities
Odenton, Maryland
06.2022 - 12.2025
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Prepared monthly reports summarizing current service activities.
- Worked with technicians to complete paperwork within designated time.
Janitoral
SAFEGUARD Maintenance Corporation
Cockeysville, Maryland
10.2022 - 11.2025
- Executed daily tasks to ensure high standards of cleanliness and hygiene.
- Disinfected high-touch surfaces to reduce the risk of contamination and enhance overall sanitation.
- Maintained cleanliness in assigned areas to promote a safe and welcoming environment.
- Operated cleaning equipment, including vacuums and floor scrubbers, with safety.
- Cleaned floors thoroughly using brooms, mops, and vacuums to maintain hygiene standards and ensure cleanliness.
Material Handler
CVG
Elkridge, Maryland
06.2020 - 05.2021
- Operated forklifts to transport materials across warehouse areas.
- Loaded and unloaded shipments, ensuring proper handling of goods.
- Palletized boxes to increase movement and shipment efficiency.
- Loaded completed orders on pallets according to delivery numbers.
- Organized storage areas to optimize efficiency and accessibility of materials.
- Followed company safety protocols to minimize workplace hazards and injuries.
- Managed work area cleanliness by following company guidelines for organization.
Education
GED -
Living Classrooms
Baltimore, MD08-2026
Skills
- Customer service
- Record maintenance
- Project management
- Data analysis
- Time management
- Safety protocols
- Team collaboration
- Team leadership
- Effective communication
- Telecommunications
Timeline
Janitoral
SAFEGUARD Maintenance Corporation
10.2022 - 11.2025
Service Coordinator
Catholic Charities
06.2022 - 12.2025
Material Handler
CVG
06.2020 - 05.2021
GED -
Living Classrooms