Fremio Soto
Roslindale,MA
Summary
Enthusiastic professional with experience effectively delivering complete customer satisfaction. Reliable team player with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
Overview
13
13
years of professional experience
Work History
Driver
Uber
Boston, MA
01.2021 - Current
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Transported riders to designated stops according to pre-determined schedules.
Buyer Manager, Sales
Self Employed Web
Boston, MA
01.2016 - 01.2019
- Planned inventory levels based on forecasted demand and current stock availability.
- Collaborated closely with finance team members in order to secure favorable loan terms for customers.
- Organized test drives for prospective buyers in order to showcase vehicle performance capabilities.
- Facilitated delivery of purchased vehicles by coordinating with logistics teams or third-party providers as required.
- Provided product demonstrations to potential clients in order to increase sales.
- Resolved customer complaints promptly and professionally while adhering to company policies and procedures.
- Performed financial calculations such as loan payments and interest rates for customers seeking financing options.
- Advised customers on relevant warranties, service plans, insurance coverage. for their vehicles.
- Negotiated contracts with suppliers, vendors, and other third parties.
- Assisted customers with selecting appropriate vehicle features based on their needs and budget constraints.
- Mentored employees to help achieve sales and CSI objectives.
Salesperson
Bay State Auto Gallery
Boston, MA
01.2011 - 01.2016
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Provided personalized service to build relationships with customers.
- Educated customers about products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
Education
Associate of Arts -
MassBay Community College
Wellesley, MASkills
- Excellent people and communication skills
- Fully bilingual English/Spanish
- Microsoft office
Timeline
Driver
Uber
01.2021 - Current
Buyer Manager, Sales
Self Employed Web
01.2016 - 01.2019
Salesperson
Bay State Auto Gallery
01.2011 - 01.2016
Associate of Arts -
MassBay Community College
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