Summary
Overview
Work History
Education
Skills
Timeline
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Frenchie Wright

Summary

Experienced Customer Service Representative with 30 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

35
35
years of professional experience

Work History

Customer Service Representative

CVS Caremark
07.2007 - 10.2012
  • CVS Caremark is the largest pharmacy provider in the US.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times and resolving calls on the first response.
  • Answered customer telephone calls promptly to avoid on-hold wait times and accelerations.
  • Educated members of options regarding mail order, retail pharmacy, and specialty pharmacy and minute clinics.
  • Was proactive on behalf of members by contacting the benefit plan and physician for new prescriptions, plan benefit overrides, prior authorizations, and generic step therapy.

Customer Service Representative

City Employees Credit Union
03.2006 - 07.2007


  • City Employee Credit Union is a full service financial organization that offers a wide variety of financial services.
  • Assist members by helping them save for the future and to purchase cars, boats, homes and other products.
  • Open and closed accounts.
  • Cash checks and made deposits.
  • Balance finance drawer at the end of each business day.

Customer Service Representative

Choice Data/ Credit Bureau Of Knoxville
03.1978 - 10.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Informed consumers they have a right to know whats in their files.
  • Educate consumers of their entitlement to receive free annual credit report from all three vendors ( Equifax, Experian and Transunion).
  • Investigate disputed information reported in consumers credit file.
  • Contact credit lenders, credit card companies and other financial companies for updated information for consumers.
  • Must correct or delete inaccurate, incomplete or unverifiable information within 30 days and mail consumer updated copy.
  • Conducted workshops for first time home buyers.

Education

Associate of Arts - Business

Draughons Business College
Knoxville, TN

Skills

  • Proficient in basis computer skills
  • Served as assistant supervisor and cross trained other service reps
  • Conflict and problem solving
  • Honesty and dependable

Timeline

Customer Service Representative

CVS Caremark
07.2007 - 10.2012

Customer Service Representative

City Employees Credit Union
03.2006 - 07.2007

Customer Service Representative

Choice Data/ Credit Bureau Of Knoxville
03.1978 - 10.2005

Associate of Arts - Business

Draughons Business College

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Frenchie Wright