Frenisha Lewis

• Answered phones and provided information on urgent care services, verified insurance eligibility, and submitted insurance authorization requests as required by insurances.
• Developed and maintained courteous and effective working relationships.
• Delivered services to customer locations within specific timeframes.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated leadership skills in managing projects from concept to completion.

• Registered patients, verified insurance coverage, collected co-pays, scheduled appointments, and maintained accurate patient records.
• Facilitated patient registration and appointment scheduling using electronic health record systems.
• Verified insurance eligibility and benefits for seamless patient access to services.
• Managed patient inquiries, providing timely information on procedures and policies.
• Collaborated with clinical staff to streamline patient flow and improve service delivery.

• My responsibilities included calling customers using telephone to inform clients of overdue accounts and amounts currently owed, utilizing computer systems to handle skip tracing, attempt to collect payment and review terms of credit documents and ensure all customer information is correct, including phone numbers and addresses.
• Managed high-volume collections, ensuring timely follow-up on outstanding accounts.
• Analyzed payment histories to identify patterns and optimize collection strategies.
• Collaborated with cross-functional teams to resolve customer disputes effectively.

Softball scholarship

• Honoree of [Honor Name]
• Academic Excellence award
• 4.0 GPA