Freudna Mathurin
Birdsboro,PA
Summary
Results-driven Operations Manager with a proven track record, enhancing efficiency through strategic process optimization and team leadership. Expert in Performance KPI management, achieving a 10% improvement in operational performance while fostering a high-performance culture that boosts employee engagement and productivity.
Overview
13
13
years of professional experience
Work History
Operations Manager
Blue Apron / FreshRealm
Linden, New Jersey
07.2017 - Current
- Directed day-to-day fulfillment activities, ensuring compliance with company policies and industry regulations.
- Develop and implement strategies to streamline processes, resulting in a 10% improvement in efficiency and a 9% reduction in fulfillment costs & waste.
- Manage a team of 10 front line supervisors and 200+ hourly employees, providing training, mentorship, and performance evaluations to enhance productivity and engagement.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Conducted comprehensive labor cost analysis to identify trends, reduce overtime costs, and enhance workforce utilization, resulting in an 8% reduction in overall labor expenses.
Motor Transport Operator
Army National Guard
Cape May Court House, New Jersey
06.2019 - 06.2025
- Managed and coordinated transportation logistics for 150 personnel and equipment, ensuring timely and cost-effective delivery.
- Collaborated with various military units to develop and implement transportation plans, optimizing route selection and resource allocation.
- Conducted inspections and maintenance on 50 vehicles to ensure operational readiness and compliance with safety standards.
- Assisted in the preparation and execution of transportation missions, streamlining logistics processes to achieve mission objectives.
Production Manager
FreshDirect
06.2016 - 06.2017
- Developed and monitored KPIs for labor efficiency and production output, leading to an increase in productivity.
- Managed a team of 20 operators in a fast-paced manufacturing environment, ensuring optimal performance and minimal downtime.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
Operations Manager
Blue Apron
05.2015 - 06.2016
- Dynamic Operations Leader overseeing a team of 80+ employees, including 10 direct reports, managing the distribution of perishable goods to 150,000+ weekly customers.
- Strategically optimize production capacity and operational efficiency to maximize output and minimize waste.
- Drive performance through strategic KPI management and consistent achievement of monthly financial targets.
- Foster professional growth through structured one-on-one mentoring sessions and comprehensive leadership development programs for team leads and supervisors.
- Champion a high-performance culture by implementing employee engagement initiatives that boost productivity and maintain superior quality standards.
- Partner with the Director of Operations to spearhead process improvements, developing and implementing innovative solutions while ensuring proper documentation and standardization.
General Manager
Caffe Bene
09.2012 - 05.2015
- Key decision making on P&L, daily operations, retail sales, staffing, cost control, quality control, sanitation, safety, and customer service issues.
- Cultivate a strong rapport with vendors and used food services expertise in selecting new product items, ordering supplies, and procuring smallware and major budgeted equipment.
- Implement programs to reduce waste, control food service expenses, labor cost and increase sales.
Education
Bachelor of Arts - Foreign Languages
Converse University
Spartanburg, South Carolina06.2011
Associate of Arts - Foreign Languages
Essex County College
Newark05-2009
Skills
- Operations Management
- Team Leadership
- Process Optimization
- Inventory Management
- Logistics
- Supply Chain
- Performance Management
- Cost Analysis
- Strategic Planning
- Continuous Improvement
- KPI Management
- Quality Control
- Project Management
Websites
Languages
French
Full Professional
Haitian Creole
Full Professional
Spanish
Professional
Timeline
Motor Transport Operator
Army National Guard
06.2019 - 06.2025
Operations Manager
Blue Apron / FreshRealm
07.2017 - Current
Production Manager
FreshDirect
06.2016 - 06.2017
Operations Manager
Blue Apron
05.2015 - 06.2016
General Manager
Caffe Bene
09.2012 - 05.2015
Bachelor of Arts - Foreign Languages
Converse University
Associate of Arts - Foreign Languages
Essex County College