Gaelle Fils
Haverhill,MA
Summary
Dedicated, compassionate team player passionate about supporting individuals, from patients to students with behavioral challenges, mental health and autism. Known for strong organizational and communication skills, adept at delivering guidance across diverse topics. Committed to fostering a supportive environment and enhancing well-being. Experienced in administrative tasks, scheduling, and ensuring healthcare compliance. Thrives in fast-paced settings, excels in collaborating with multidisciplinary teams. Seeking a challenging healthcare role to make a meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intensive Care Case Manager
Norton Staffing And Recruiting Group
04.2024 - Current
- Enhanced patient satisfaction through consistent communication and collaboration with healthcare team, patients, and their families.
- Conducted thorough assessments of patients' psychosocial status to identify potential barriers affecting their overall well-being and recovery process.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple patients with diverse needs.
Paraeducator, Special Education
ProCare Therapy
11.2023 - 02.2024
- Assisted teachers and worked individually with students with special needs, helping each navigate education system
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Documented behaviors implemented interventions and treatment results
- Collaborated with teachers to help with classroom and workload management
- Crafted Behavioral Intervention Plans for individual students
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills
- Implemented behavior modification techniques to improve student social and academic performance
- Monitored student performance to evaluate effectiveness of instructional strategies
- Supported clients in developing coping skills to help patients manage life challenges and difficulties
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
Salem Hospital – Med Surg/Float Pool Nursing Assistant
Skybridge Healthcare Travel Nursing
08.2023 - 11.2023
- Prepare specimen for testing
- Escort patients to get examined
- Blood sugar testing
- Daily hygiene
- Monitored/recorded vital signs, assisted physicians with medical exams, and recorded patient prognosis and treatment
- Document patient observation and measurements information into Electronic Medical Record-EPIC
- EKG
- Changing bandages (if requested by Nurse)
- Committed to health and safety standards
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered high-quality care to critical patients in hospital facility.
Mental Health Worker / Psychiatric Tech
Anodyne Medical Services
05.2022 - 11.2023
- Monitor mental health patients, Work with patient 1:1, assist in therapy, monitoring the progress of the patient
- Work with patients with substance abuse, poverty, and other social problems
- Documented client progress in confidential files
- Monitored patients and assessed suicide risks
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Worked collaboratively with other mental health professionals to provide consistent care
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel
- Worked with combative patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Direct Care Worker (DDS)Department of Development
Professional Staffing Group Inc.
12.2021 - 04.2022
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Led patient or group recreational activities for enhanced patient outcomes
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
- Assisted clients in identifying and setting goals to promote positive behavior development
- Charted on each patient daily
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients
- Participated in patient education, helping to reinforce concepts and treatment plans.
MRI Representative/Administrative Coordinator
Alliance Healthcare Radiology
01.2020 - 11.2021
- Greeted patients and visitors warmly to set tone of customer experience and provide welcoming and friendly atmosphere
- Review patient information and medical history to ensure proper preparation for the MRI scan
- Explain the MRI process, including what the patient can expect during the scan and any potential risks or discomforts
- Assist patients with positioning on the MRI table and ensuring their comfort during the scan
- Alert the radiologist or other medical staff if any issues arise during the scan
- Assist with data entry and other administrative tasks related to patient scheduling and record-keeping
- Follow all safety protocols and regulations related to the use of MRI equipment and the handling of patients with medical conditions or implants
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Managed patient registration process, confirming data accuracy and completeness
- Used MEDITECH to view patients portal
- Trained new personnel regarding company operations, policies and services.
Certified Nursing Assistant
Wingate Nursing Home
09.2018 - 01.2019
- Proficient in providing direct patient care, including bathing, grooming, and feeding
- Monitoring and recording vital signs with precision and accuracy
- Collaborative team player with strong communication and interpersonal skills
- Compassionate and respectful approach towards patients and their families
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH12.2023
Pre Nursing Major - Nursing
Northern Essex Community College
Haverhill, MA01.2021
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MA05.2019
Skills
- IEP Compliance
- Patient Care
- Problem Solving
- Teamwork and Collaboration
- Medical Terminology
- Time Management
- Organizational Skills
- Good Communication
- Computer Skills
- Adaptability and flexibility
- Billing
- Customer service
- Compassionate Care
- Microsoft office
- Willingness to learn
- Case Management
- Client Advocacy
- CPR/AED
- Building rapport
- Mental health evaluations
- ADL Assistance
Certification
- BLS - Basic life support, American red cross, 2021
- CPR, American Red Cross, 2023
- CPCT/A - Patient Care Technician/Assistant
Languages
Spanish
Limited Working
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Intensive Care Case Manager
Norton Staffing And Recruiting Group
04.2024 - Current
Paraeducator, Special Education
ProCare Therapy
11.2023 - 02.2024
Salem Hospital – Med Surg/Float Pool Nursing Assistant
Skybridge Healthcare Travel Nursing
08.2023 - 11.2023
Mental Health Worker / Psychiatric Tech
Anodyne Medical Services
05.2022 - 11.2023
Direct Care Worker (DDS)Department of Development
Professional Staffing Group Inc.
12.2021 - 04.2022
MRI Representative/Administrative Coordinator
Alliance Healthcare Radiology
01.2020 - 11.2021
Certified Nursing Assistant
Wingate Nursing Home
09.2018 - 01.2019
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Pre Nursing Major - Nursing
Northern Essex Community College
High School Diploma -
Whittier Regional Vocational Technical High School
- BLS - Basic life support, American red cross, 2021
- CPR, American Red Cross, 2023
- CPCT/A - Patient Care Technician/Assistant
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