Frey Eros
West Sacramento,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging 13 years of experience in customer service, sales, technical support, and delivering high-quality professional services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Department Manager/ IT Support
Mazzei Chevrolet
10.2024 - 06.2025
- Collaborate with the service and sales departments to meet internal parts needs efficiently
- Maintain accurate records and reports for parts inventory, pricing, and sales
- Supervise, train, and support parts department staff to ensure high performance and customer satisfaction
- Ensure compliance with all dealership policies and manufacturer standards such as General Motors Retail Inventory Management
- Provide exceptional customer service to retail and wholesale customers
- Oversee warranty parts returns and ensure proper documentation
Business Office Clerk/ IT Support
Mazzei Chevrolet
03.2021 - 10.2024
- Maintained office computers and printers via regular cleaning, replacing hardware, installing software and performing routine updates, virus scans and performing cable management
- Repair service technician laptops when problems occur and setup replacement laptops when needed
- Greet customers and help them with service related questions and concerns
- Answer phones and direct calls to the appropriate department
- Organize and file repair orders and other service related documents
- Keep track of vehicle titles for all the vehicles in inventory
- Take payment from customers for the service and parts departments
Service Manager
Mazzei Chevrolet
01.2021 - 03.2021
- Dispatched repair orders to the appropriate technician
- Created and closed repair orders for new and used vehicles
- Prepared estimates for used car reconditioning costs
- Ensured cleanliness and smooth operation of service department
- Communicated effectively and efficiently between every department in the dealership
Business Development Manager
Mazzei Chevrolet
06.2019 - 02.2021
- Greeted customers and answered questions about vehicles
- Assisted internet sales team with following up on internet leads
- Set appointments for internet sales team
- Managed customer database
- Parked and fueled up vehicles as needed
- Worked with all departments to schedule specialty appointments, such as Cilajet applications
- Assisted with dealer trade transactions
Pest Control Service Specialist/Sales Associate
HomeShield Pest Control
12.2018 - 06.2019
- Consulted with customer on applicable service specials
- Ensured that customers receive prompt, courteous, and effective service
- Prioritized required services, and be prepared to provide options upon request
- Utilized expert knowledge in pesticides to answer questions regarding clients individual needs
- Documented all aspects of completed services and provided follow-up on future service considerations
- Kept customer informed on completion times, service expenses, and possible changes
- Ensured cleanliness and proper maintenance of work vehicle
- Built strong relationships with the customers using a positive and professional attitude
Education
Ventura Community College
01.2013
High School - undefined
Vista Real Charter High School
01.2011
Skills
- Inventory auditing
- Supply chain coordination
- Reviewing deliveries
- Vendor relations
- Coordinating paperwork
- Customer relations
- Staff training
- Customer service
- Sales promotion
- Invoice processing
Certification
- Registered Applicator- Structural Pest Control Board
- Branch 2 Field Representative- Structural Pest Control Board
- Qualified Applicator License- Department of Pesticide Regulation
- Sales License- California Department of Motor Vehicles
- Vehicle Verifier License- California Department of Motor Vehicles
Timeline
Parts Department Manager/ IT Support
Mazzei Chevrolet
10.2024 - 06.2025
Business Office Clerk/ IT Support
Mazzei Chevrolet
03.2021 - 10.2024
Service Manager
Mazzei Chevrolet
01.2021 - 03.2021
Business Development Manager
Mazzei Chevrolet
06.2019 - 02.2021
Pest Control Service Specialist/Sales Associate
HomeShield Pest Control
12.2018 - 06.2019
High School - undefined
Vista Real Charter High School
Ventura Community College
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