Freya Stanley
Progressive Insurance
Plant City,FL
24
years of professional experience
Dedicated Agency Service Specialist with 15+ years of Personal Lines experience supporting independent insurance agents across Auto, Home, and Renters, and Special Lines.
Experienced in building agency relationships, identifying needs, navigating complex policy and product questions and providing knowledgeable phone-based solutions.
Brings extensive Progressive product and process knowledge, agent facing experience, and strong foundation in customer-focused conversations that can translate into agency partnership and growth.
Work History
Agency Service Specialist
24 Years- Agency Service Specialist with 15+ years of Personal Lines experience supporting independent insurance agents across Auto, Home, Renters and Special Lines.
- Experienced in building agency relationships, identifying needs, navigating complex policy and product questions, and providing knowledgeable phone-based solutions.
- Brings extensive Progressive products and process knowledge, agent-facing experience, and a strong foundation in customer-focused conversations that can translate into agency partnerships and growth.
Education
High School Diploma
Nan McKay Public Housing Manager - Public Administration
Skills
Product knowledge
Policy analysis
Excellent support to agents with underwriting and quoting questions
Agent retention strategies
Customer service
Client relations
Building rapport
Relationship building
Follow-up skills
Professional telephone demeanor
Administrative tasks
Timeline
Agency Service Specialist
Progressive Insurance
10.2002 - CurrentRead More
Kathleen Sr High
High School Diploma
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Nan McKay
Nan McKay Public Housing Manager from Public Administration
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