Melissa Pech
Underwriter
Oakville,IA
Summary
Insurance professional with 16 years of Property & Casualty experience as an Insurance Producer, complemented by current experience as an Agency Service Specialist. Previously licensed in 18 states. Strong background in commercial and personal lines, risk and exposure analysis, underwriting submissions, policy review, new business processing, and carrier relationships. Experienced in reviewing applications and supporting documentation, identifying coverage and exposure considerations, interpreting policy language, and collaborating with agents and underwriters. Detail-oriented insurance professional seeking to transition into an Underwriter position and apply extensive agency-side experience to risk selection, account evaluation, and underwriting decisions.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Agency Service Specialist
Midwest Family Mutual
04.2024 - Current
- Provide insurance service and support to agents and insureds, resolving policy, billing, and coverage-related questions.
- Enter and process commercial quoting information with a strong focus on accuracy and completeness.
- Review new business submissions to verify accuracy and ensure required documentation is provided.
- Assist agents with binding policies and ensure required information is completed prior to binding.
- Troubleshoot system and processing issues to support efficient workflow and timely policy transactions.
- Work closely with agents to resolve documentation and processing issues and maintain accurate policy information.
- Maintain a high level of workflow while balancing accuracy, attention to detail, and service expectations.
- Apply knowledge of insurance products, policy requirements, and agency procedures when reviewing and processing business.
Commercial Lines Account Manager
American Family/ Carlos Capdevila Agency
10.2010 - 04.2024
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Managed agencies $10M book of business for Domino's accounts.
- Evaluated competitors' products and services to gain competitive advantage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Conducted annual reviews of existing policies to update information.
- Designed presentations and marketing materials to promote insurance products.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
Education
High School Diploma -
Fort Madison Senior High School
Fort Madison, IA 08.1994 - 05.1998
Licensing Course - Real Estate Law
Southeastern Community College
Burlington, IA 02.1999 - 07.1999
Skills
Microsoft Excel, Microsoft Office
Certification
Property and Casualty License; IA, AZ, CO, GA, ID, IL, IN, KS, MN, MO, ND, NE, NV, OH, OR, SD, UT, WA, WI
Timeline
Agency Service Specialist
Midwest Family Mutual
04.2024 - Current
Commercial Lines Account Manager
American Family/ Carlos Capdevila Agency
10.2010 - 04.2024
Licensing Course - Real Estate Law
Southeastern Community College
02.1999 - 07.1999
High School Diploma -
Fort Madison Senior High School
08.1994 - 05.1998