FRIDA DE LA PARRA
Maywood,NJ
Summary
Highly trained Manager with great ability in communicating and developing relationship with customers in general possess strong dynamic, interact with employees to create a positive atmosphere and resolve issues in an effective and efficient manner. Acquire an excellent experience working in customer service for 6+ years.
Overview
9
9
years of professional experience
Work History
Laundromat Owner
Owner Operator Independent
Maywood, NJ
11.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager
Uncle Paulie's
11.2015 - 06.2020
- Monitor food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Schedule staff and assign duties
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Investigate and resolve complaints regarding food quality, service or accommodations
- Take dining reservations
- Schedule use of facilities or catering services for events such as banquets or receptions and negotiate details of arrangements with clients.
Receptionist and Information Clerks
Prospect Heights Care Center
03.2017 - 10.2017
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- File and maintain records
- Schedule appointments and maintain update appointment calendars
- Transmit information or documents to customers, using computer, fax, mail or email.
- Data entry
- Bilingual Customer Service
Education
Skin Care Specialist -
Parisian Beauty Academy, A Paul Mitchell Partner School
Hackensack, NJ07.2018
High School Diploma -
Colegio Salvador Diaz Miron
Poza Rica, Ver.07.2014
Skills
- Bilingual
- Decision making
- Communication
- Adaptability
- Punctual
- Ability to work under pressure
- Team work
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Laundromat Owner
Owner Operator Independent
11.2019 - Current
Receptionist and Information Clerks
Prospect Heights Care Center
03.2017 - 10.2017
Manager
Uncle Paulie's
11.2015 - 06.2020
Skin Care Specialist -
Parisian Beauty Academy, A Paul Mitchell Partner School
High School Diploma -
Colegio Salvador Diaz Miron