Frida sandoval
Pasadena
Summary
Seasoned Spanish English medical interpreter with eight years of experience in Level 1 trauma. outpatient healthcare settings. Proven ability to lead and support language access operations throughout training, mentoring, and onboarding new interpreters. Skilled in managing departmental improvement projects, maintaining interpretation technology, and ensuring compliance with HIPAA, Title VI, and Joint Commission standards. Recognized for strong leadership, professionalism, and dedication to delivering high-quality, patient-centered communication across all clinical environments.
Overview
8
8
years of professional experience
Work History
Spanish Medical Interpreter
Harris Health System Smith Clinic
Houston
04.2023 - Current
- Provide in-person interpretation for Spanish-speaking patients, families, and healthcare staff to ensure accurate and respectful communication.
- Worked closely with clinical, administrative, and IT teams to ensure the seamless delivery of interpretation services.
- Recognized by management for initiative and reliability in coordinating departmental projects.
- Manage all virtual interpretation iPads and digital patient boards, ensuring devices are updated and fully operational.
- Developed strategies to perform accurate and consistent interpretations.
- Followed ethical codes to protect the confidentiality of patient medical information.
Spanish Medical Interpreter
Harris Health Ben Taub Hospital
Houston
09.2019 - 04.2023
- Provided in person (consecutive and simultaneous) across the emergency center, ICU, and outpatient departments.
- Interpreted for patients and providers during critical care, trauma activations, and code situations, maintaining calm and accuracy under pressure.
- Collaborated with multidisciplinary care teams, ensuring patient understanding of procedures, consent forms, and discharge instructions.
- Supported end-of-life conversations, psychiatric evaluations, and sensitive cases with professionalism and empathy.
- Assisted with training new interpreters and clinical staff on best practices for working with interpreters in trauma, and acute care settings.
Spanish Interpreter
Cyracom International
Houston
09.2017 - 08.2019
- Provide Spanish-English interpretation for phone calls covering medical, legal, insurance, hostility, 911, and customer service topics.
- Facilitate communication between clients, service providers, and limited English speakers, ensuring accuracy and professionalism.
- Handle sensitive and urgent cases with composure, adhering to confidentiality and compliance standards.
- Trained and mentored over 15 new interpreters during onboarding, offering guidance on call etiquette, terminology, and accuracy standards.
- Received recognition for reliability and quality scores above company benchmarks.
Education
High School Diploma -
J W Nixon High School
Laredo, TX05-2010
Skills
- Advanced medical interpretation and terminology
- Crisis and Trauma communication
- Interpreter training and onboarding
- Cultural competency and patient advocacy
- VRI equipment and technology management
- HIPPA compliance
Languages
Spanish
Native/ Bilingual
References
References
- Georgette Boozer -Director of operations Smith Clinic (current boss)
georgette.boozer@harrishealth.org
office # 713-566-3590
- Gilberto Garza - Language Access department Ben Taub (previous boss)
p# 832-818-1206
- Binu Michael - Nurse practitioner with Baylor College of medicine
michael@bcm.edu
Timeline
Spanish Medical Interpreter
Harris Health System Smith Clinic
04.2023 - Current
Spanish Medical Interpreter
Harris Health Ben Taub Hospital
09.2019 - 04.2023
Spanish Interpreter
Cyracom International
09.2017 - 08.2019
High School Diploma -
J W Nixon High School