Frida Santos
Canton,GA
Summary
Dynamic and results-oriented Retail Sales Professional with a proven track record at Crocs Inc, where I leveraged promotional knowledge and empathy to exceed sales targets. Skilled in Adobe Illustrator and adept at building customer loyalty through exceptional service. Demonstrated ability to enhance customer satisfaction, showcasing a blend of creative design skills and a goal-oriented mindset.
Overview
3
3
years of professional experience
Work History
Retail Sales Worker
Crocs Inc
06.2024 - Current
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
Cracker Barrell
06.2022 - 08.2023
- Duties included working as a cashier, ensuring efficient and accurate handling of money.
- Worked as a sales associate and assisted guests in finding what they needed.
- Improved greatly in customer service and communication skills. The work environment was enjoyable.
- A team player who was always ready to step in when needed. I was praised for my hard work, and dedication.
- Helping Spanish-speaking guests and colleagues with translation and communication.
Education
No Degree - Graphic Communications
12-2025
High School Diploma -
05-2018
Skills
- Promotional knowledge
- Patience and Empathy
- Store maintenance
- Goal-oriented mindset
- Visual design
- Illustration
- Visual Communication
- Typography Design
- Color theory
- Sketching abilities
- Adobe After Effects
- UI and UX Design
- Motion graphics
- Wireframing and Prototyping
- Adobe Illustrator
- Adobe Indesign
- Illustration and Design
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Worker - Crocs Inc
06.2024 - Current
Retail Sales Associate - Cracker Barrell
06.2022 - 08.2023
Kennesaw State University - No Degree, Graphic Communications
Sequoyah High School - High School Diploma,