Frida Zertuche
Dallas
Summary
Proven Cross Trainer at Shake Shack, adept in Google Docs and renowned for exceptional hospitality skills. Spearheaded training programs, enhancing crew performance and customer satisfaction. Excelled in phone etiquette and time management, consistently delivering superior service.
Overview
3
3
years of professional experience
Work History
Cross Trainer
Shake Shack
Dallas
01.2022 - Current
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Provided feedback on employee performance reviews in order to identify areas needing improvement or additional training opportunities.
- Greeted customers and responded to informational requests.
- Provided customer service in a timely manner.
Education
Bachelor of Science - Sociology
Texas Woman's University
Denton, TX05-2027
High School Diploma -
Warren Travis White Highschool
Dallas, TX05-2023
Skills
- Phone etiquette
- Highly organized
- Google docs proficiency
- Hospitality
- Time management
- Microsoft Word
Accomplishments
- Dean's List, Year 2023-2024.
- Chancellor's list 2025
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Cross Trainer
Shake Shack
01.2022 - Current
Bachelor of Science - Sociology
Texas Woman's University
High School Diploma -
Warren Travis White Highschool
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