Open To Work
Michelle Morrow
Atlanta,GA
Summary
Dedicated professional specializing in customer service with a focus on exceptional passenger assistance and efficient airport operations. Experienced flight attendant with a strong background in safety compliance and effective communication. Proven track record in managing baggage handling and supporting smooth airport operations while adhering to safety protocols.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Cross-Utilized Agent
Trego-Dugan Aviation
Pensacola, Florida
06.2024 - 05.2025
- Facilitated passenger check-in processes and ensured timely boarding operations.
- Coordinated baggage handling and loading during peak periods to enhance operational efficiency.
- Provided exceptional customer service by promptly addressing passenger inquiries, improving passenger satisfaction.
- Operated ground service equipment for aircraft fueling and maintenance tasks.
- Collaborated with team members to streamline airport operations and improve service delivery.
- Conducted regular equipment inspections to support safety protocols.
- Communicated effectively with flight crews to coordinate schedules and services.
- Verified passenger identity documents in compliance with regulations and policies.
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, AL12-2011
High School Diploma -
Pensacola High School
Pensacola, FL05-1985
Skills
- Customer service and support
- Conflict resolution
- Safety compliance
- Baggage handling
- Flight operations
- Team collaboration
- Data entry
- Payment processing
- Special needs assistance
- Problem solving
- Effective communication
- Documentation management
- Multitasking skills
- Professionalism
- Lost baggage tracing
- Cross-functional coordination
- Reservation confirmation
- Phone etiquette
- Detail orientation
- Active listening
- Computer literacy
- Verbal and written communication
- Passenger assistance
- Adaptability and flexibility
- Decision-making skills
- Critical thinking skills
Languages
English
Native/ Bilingual
Certification
CPR-AED Certification
Accomplishments
Criminal Justice Honor Society
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Cross-Utilized Agent
Trego-Dugan Aviation
06.2024 - 05.2025
Bachelor of Science - Criminal Justice
Troy University
High School Diploma -
Pensacola High School