Hector Dupire
Odessa,TX
Summary
Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Overview
4
4
years of professional experience
Work History
Cross-Utilized Agent
United Ground Express
06.2021 - Current
- Greeted passengers in claim area and helped retrieve luggage.
- Logged bags and flights upon arrival to airport or baggage areas.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Announced flight status updates and information about gate changes over PA system.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Fast Food Worker
Texas Burger
Odessa, TX
08.2019 - 09.2020
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Assisted counter staff in packing ready orders and distributing to customers.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Greeted over 70 customers per day and communicated effectively to obtain accurate orders.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2020
Skills
- Baggage Handling Procedures
- Hospitality and Accommodation
- Drive-Thru Operation
- Food and Beverage Service
- Fast and Efficient Service Worker
- Handling Complaints
- Making Announcements
- Crew Safety
- Maintaining Security
- Payment Processing
- Stacking and Staging
- Aircraft Servicing
Timeline
Cross-Utilized Agent
United Ground Express
06.2021 - Current
Fast Food Worker
Texas Burger
08.2019 - 09.2020
High School Diploma -
Odessa High School
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