Monica Frutos
Corpus Christi,TX
Summary
Versatile Cross Utilized Agent experienced in customer service, dispatching, and operations. Improved operational workflow through strong organizational skills and effective problem-solving in high-stress environments. Committed to delivering exceptional service and fostering strong customer relationships.
Overview
1
1
Language
9
9
years of professional experience
Work History
Cross utilize agent
United Ground Express
Corpus Christi, TX
08.2022 - Current
- Assisted passengers with check-in and boarding procedures.
- Operated baggage handling systems to ensure timely processing.
- Collaborated with team members to maintain operational efficiency.
Barista
Holiday Inn Marina
Corpus Christi, TX
05.2017 - 08.2020
- Prepared and served a variety of coffee beverages to guests.
- Engaged with guests to provide exceptional customer service experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated coffee machines and equipment following safety protocols.
- Maintained cleanliness and organization of the coffee station and dining area.
- Trained new staff on beverage preparation and customer service standards.
- Assisted in inventory management and restocking supplies as needed.
- Handled cash transactions accurately and processed payments efficiently.
Education
Meta Assistant Training
Corpus Christi Medical Assistant
Corpus Christi, TX 07.2026 - 08.2026
Mary Carrol High School
Corpus Christi, TXSkills
- Customer service
- Cross-functional coordination
- Exceptional communication
- Strong multitasking
- Team leadership
- Customer documentation review
- Baggage handling procedures
- Documentation and reporting
- Problem-solving abilities
- Safety protocols and procedures
- Goal setting
- Customer reservations
- Baggage tracking
- Coffee and tea expertise
- New hire training
- Cash handling
- Espresso preparation
- Multitasking and organization
- Patient care
- Medical terminology
- Certified in basic life support (BLS)
- Vital sign monitors
- Medical records confidentiality
- Vital signs and examinations
- CPR
- EKG
Languages
English
Professional
Timeline
Meta Assistant Training
Corpus Christi Medical Assistant
07.2026 - 08.2026
Cross utilize agent
United Ground Express
08.2022 - Current
Barista
Holiday Inn Marina
05.2017 - 08.2020
Mary Carrol High School