Pearlinda Cambridge
Bloomfield
Summary
Extensive experience in customer service, clerical, cash handling, and administrative support, notably at United Airlines. Excelled in fast-paced environments, enhancing guest relations and team collaboration. Effective communicator, attentive listener, and composed. Team player but able to work independently with little or no supervision. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Cross Utilized Agent
United Airlines
05.2023 - Current
- Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights, and re-booked passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within a fast-paced environment.
- Escorted passengers and special needs customers safely and courteously.
Hotel Front Desk Agent
Sky Ute Casino & Resort
08.2015 - 08.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Implemented marketing and promotional initiatives to increase occupancy.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Customer Service Representative
Centura Health
11.2020 - 07.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Granary Scale Clerk
NAPI
10.2013 - 01.2016
- Operated weigh scales and issued tickets when necessary.
- Collaborated with other departments to ensure accuracy of all measurements.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Greeted customers and provided excellent service to internal and external clients.
- Answered customer calls professionally and routed to appropriate person.
Cage Cashier
Northern Edge Navajo Casino
10.2012 - 02.2013
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Handled money, ticket and chips exchanges for customers.
Education
Associate of Arts - Business Administration
San Juan College
Farmington, NM05.2021
Diploma - Pharmacy Technician
Apollo College
Albuquerque, NM03.2008
Skills
- Administrative Support
- Hotel Experience
- Customer Service
- Cash Handling
- Teamwork and Collaboration
- Coaching and Mentoring
- Hospitality services
- Decision-Making
- Phone and Email Etiquette
- Two-Way Radio Operation
- Adaptability and Flexibility
- Time Management
- Multitasking
- Reliability
- Staff Training
- Active Listening
- Microsoft Office
- Passenger Assistance
Timeline
Cross Utilized Agent
United Airlines
05.2023 - Current
Customer Service Representative
Centura Health
11.2020 - 07.2022
Hotel Front Desk Agent
Sky Ute Casino & Resort
08.2015 - 08.2023
Granary Scale Clerk
NAPI
10.2013 - 01.2016
Cage Cashier
Northern Edge Navajo Casino
10.2012 - 02.2013
Associate of Arts - Business Administration
San Juan College
Diploma - Pharmacy Technician
Apollo College
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