Frida Zuniga
Fort Worth,TX
Summary
Motivated professional skilled in delivering exceptional customer service in fast-paced environments. Demonstrates strong communication and multitasking abilities, ensuring a positive experience for every customer. Committed to maintaining high standards of cleanliness and efficiency while ensuring accuracy, adapting to last-minute changes and while following policies and procedures.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Fort Worth, TX
07.2024 - Current
- Provided customer service by answering questions and resolving concerns promptly.
- Remained composed during busy shifts during high-volume periods and special events.
- Supported fast workstation setup so tasks could be completed quickly during peak hours.
- Kept equipment in good working condition through routine checks and basic maintenance.
- Followed health and safety rules, including proper food handling and clean work areas.
ABME
JP Morgan Chase
Fort Worth, TX
05.2024 - Current
- Facilitated account opening, maintenance, and monetary transactions for customers.
- Analyzed customer financial needs to recommend suitable banking products.
- Acquired in-depth knowledge of bank products to effectively educate customers.
- Educated clients on digital banking tools and services for enhanced convenience.
- Established strong connections with customers to enhance loyalty and trust.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Performed as Vault Custodian for an entire year, conducting regular inventory checks and ensuring accurate record-keeping of all items.
Sales Associate
Home Depot
Fort Worth, TX
11.2023 - 05.2024
- Promoted additional items to customers during sales interactions based on their interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained the cleanliness of the store environment in order to uphold store standards and protect against safety hazards.
Education
Some College (No Degree) - Education
Northeastern Illinois University
Chicago, ILSome College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Hospitality and Professionalism
- Intermediate in Spanish
- Willingness to learn
- Computer skills including excel, word, and teams
- Task prioritization
- Detail orientation
- Ability to multitask effectively
- Training & Development
- Cash handling
- Strong communication
Timeline
Barista
Starbucks
07.2024 - Current
ABME
JP Morgan Chase
05.2024 - Current
Sales Associate
Home Depot
11.2023 - 05.2024
Some College (No Degree) - Education
Northeastern Illinois University
Some College (No Degree) -
Tarrant County College