Summary
Overview
Work History
Education
Skills
Analytics Informatics Project Experience
Cover Letter
Websites
Certification
Languages
Timeline
Generic

Fridah Muriuki

Yonkers

Summary

Healthcare Informatics and Clinical Systems Analyst with over 20 years of experience in rehabilitation, supported by Master of Healthcare Administration (Informatics), Google Data Analytics certifications, and formal clinical training in physical therapy.

Overview

27
27
years of professional experience
3
3
Certifications

Work History

Rehabilitation Aide / Assistant

New York Presbyterian Hospital (Weill Cornell)
Manhattan
02.2019 - Current
  • Facilitated care delivery for 30 patients daily across acute care and outpatient rehabilitation.
  • Collaborated with clinicians to enhance EHR documentation workflows and clinical scheduling.
  • Analyzed operational patterns to optimize patient flow and appointment utilization.
  • Contributed to improved appointment adherence through effective scheduling coordination and problem resolution.
  • Identified inefficiencies in workflows, providing insights to clinical leadership for process improvements.
  • Acted as liaison between clinical operations and management, addressing frontline needs in system considerations.

Physical Therapy Aide

Montefiore Hospital
The Bronx
01.2018 - 01.2019
  • Assisted physical therapists in patient care and therapeutic exercise routines.
  • Ensured cleanliness and organization of therapy equipment and treatment areas.
  • Prepared treatment rooms by setting up required equipment and supplies.
  • Communicated effectively with patients to explain procedures and enhance comfort levels.
  • Monitored patients during exercise sessions to ensure adherence to proper techniques.
  • Educated patients on home exercises as directed by physical therapists.
  • Performed administrative tasks, including scheduling appointments and maintaining patient records.

Rehabilitation Aide / Assistant

New York Presbyterian Hospital (Westchester)
Bronxville
01.2018 - 01.2019
  • Streamlined daily operations of high-volume rehabilitation clinics, serving hundreds of patients weekly.
  • Coordinated efforts among PT, OT, and SLP teams to enhance patient flow and adherence to care plans.
  • Managed clinic operations, ensuring equipment readiness and optimal supply levels for seamless care delivery.
  • Analyzed scheduling and patient attendance data to identify factors contributing to cancellations and no-shows.
  • Mentored rehabilitation interns and inexperienced staff to promote consistency in clinic practices.
  • Ensured compliance with organizational, safety, and quality standards throughout clinic operations.

Physical Therapist Assistant

New york Sport and Spine Rehabilitation
The Bronx
01.2015 - 01.2017
  • Collaborated with healthcare team to optimize treatment strategies and improve patient care.
  • Educated patients on rehabilitation exercises to support recovery outcomes.
  • Monitored patient progress and reported changes to supervising therapists immediately.
  • Assisted physical therapists in evaluating and planning effective recovery treatments.
  • Maintained accurate documentation of therapy sessions and patient progress records.
  • Ensured adherence to safety protocols during all therapy sessions and exercises.
  • Designed home exercise programs to facilitate ongoing therapeutic plans.

Physical Therapy Aide/Front Office Assistant

Shein Orthopedics
The Bronx
07.2010 - 01.2013
  • Assisted physical therapists in patient care and rehabilitation exercises.
  • Prepared treatment areas by cleaning and organizing equipment and supplies.
  • Maintained accurate patient records while ensuring confidentiality of information.
  • Supported administrative tasks, including scheduling appointments and managing files.
  • Performed administrative functions such as answering phones and maintaining patient files.

Physical Therapist

Kenyatta National Hospital
Nairobi
01.1999 - 12.2005
  • Evaluated patient conditions to create tailored treatment plans.
  • Collaborated with healthcare teams to enhance quality of patient care.
  • Documented patient progress and modified treatment plans as necessary.
  • Maintained professional relationships with coworkers and healthcare team members.
  • Incorporated clinical expertise and best evidence to inform practice decisions.
  • Ensured compliance with laws and regulations governing physical therapy.
  • Analyzed patient feedback to improve treatment outcomes and satisfaction levels.

Education

Master of Healthcare Administration (MHA) - Informatics

Capella University
Minneapolis, MN
12-2025

Bachelor of Arts - Psychology

Hunter College
New York, NY
06-2010

Diploma - Physical Therapy

Kenya Medical Training College
Kenya
12-1998

Skills

  • Healthcare informatics and clinical systems analysis
  • EHR and EMR workflows
  • Data analysis and interpretation
  • Performance metrics reporting
  • Patient access and scheduling
  • Process improvement and mapping
  • Stakeholder collaboration
  • Microsoft Office proficiency
  • Rehabilitation operations monitoring
  • Operational reporting and data literacy

Analytics Informatics Project Experience

Graduate Capstone – Outpatient Rehabilitation Access Improvement, Reviewed historical scheduling and attendance data to identify trends in cancellations and no-shows., Assessed behavioral, operational, and system-level drivers impacting patient adherence., Proposed interventions including reminder optimization, patient education touchpoints, and scheduling adjustments., Projected improvements in clinic utilization, patient satisfaction, and revenue capture.

Cover Letter

Fridah Muriuki

450 Riverdale Ave,Apt,4N

Yonkers,NY,10705

718-753-9759

muriukifg@gmail.com

12/31/2025

Dear Hiring Manager,

My name is Fridah Muriuki and  I am writing to express my interest in the Healthcare Informatics Specialist / Clinical Systems Analyst / Rehabilitation Quality or Operations Analyst position at your organization. With over 20 years of experience in rehabilitation services and a Master’s degree in Healthcare Administration with a concentration in Informatics, I bring a unique blend of clinical insight, operational expertise, and data-driven problem-solving skills.

Throughout my career as a Rehabilitation Aide/Assistant, I have worked closely with physical therapists, occupational therapists, and speech-language pathologists across acute and outpatient settings. This hands-on experience has given me a deep understanding of rehabilitation workflows, patient access challenges, and the operational factors that impact quality outcomes. I have supported daily clinic operations, mentored interns, coordinated supplies, and contributed to maintaining efficient, patient-centered rehabilitation environments.

My graduate training in healthcare informatics strengthened my ability to analyze clinical and operational data to drive improvement initiatives. For my capstone project, I focused on reducing no-show and cancellation rates in an outpatient rehabilitation setting, where I evaluated scheduling processes, identified barriers to patient engagement, and proposed data-informed strategies to improve attendance and clinic efficiency. This work reinforced my passion for leveraging informatics and quality improvement methodologies to enhance patient outcomes and organizational performance.

I am particularly drawn to this role because it aligns with my strengths in clinical systems support, rehabilitation operations, and quality improvement. I excel at collaborating across disciplines, translating clinical needs into actionable insights, and supporting initiatives that improve both patient experience and operational effectiveness., I would welcome the opportunity to contribute my experience and informatics expertise to your organization.

Thank you for your time and consideration. I look forward to the opportunity to discuss how my background can support your rehabilitation and quality goals.

Sincerely;

Fridah Muriuki

Certification

Physical therapy Diploma - Kenya (1998)

Languages

English
Professional
Swahili
Professional

Timeline

Rehabilitation Aide / Assistant

New York Presbyterian Hospital (Weill Cornell)
02.2019 - Current

Physical Therapy Aide

Montefiore Hospital
01.2018 - 01.2019

Rehabilitation Aide / Assistant

New York Presbyterian Hospital (Westchester)
01.2018 - 01.2019

Physical Therapist Assistant

New york Sport and Spine Rehabilitation
01.2015 - 01.2017

Physical Therapy Aide/Front Office Assistant

Shein Orthopedics
07.2010 - 01.2013

Physical Therapist

Kenyatta National Hospital
01.1999 - 12.2005

Master of Healthcare Administration (MHA) - Informatics

Capella University

Bachelor of Arts - Psychology

Hunter College

Diploma - Physical Therapy

Kenya Medical Training College