Friday Blalock
Anchorage,AK
Summary
Compassionate dental professional with over 30 years of experience easing patient anxiety and addressing diverse dental concerns. Skilled in building trust and rapport through active listening and exceptional customer service. Proven ability to thrive in fast-paced environments. Ready to leverage billing expertise and dental experience to enhance patient and staff experiences.
Overview
13
13
years of professional experience
Work History
OPERATIONS MANAGER
Anchorage Dental Group
Anchorage, AK
01.2023 - Current
- Oversaw daily operations and implemented revenue enhancements to ensure competitiveness and viability of dental clinic.
- Trained and mentored staff, conducting meetings, performance reviews, and resolving employee concerns to foster a positive work environment.
- Managed daily call queue and patient appointments, training front desk staff on schedule optimization and filling gaps effectively.
- Weekly meetings with Owner and Accountant to set goals, review production, and address any concerns or needed changes.
- Recruited new dentists and maintained a full staff.
- Managed provider credentialing for PPOs to facilitate insurance reimbursements.
- Ensured patients understood treatment plan and their financial responsibility. Helped with financing options.
- As HIPAA officer, always adhered to strict HIPAA guidelines according to company policy and Federal mandates.
DENTAL INSURANCE/BILLING SPECIALIST
Dr. Richard Mittlestadt
Anchorage, AK
04.2019 - 01.2023
- Implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy. Audited all chart notes against procedures being billed. Insured claims being submitted to insurance for reimbursement were accurate, any and all needed documentation was provided.
- Contacted insurance companies regarding outstanding medical and dental claims, submitted appeals for denied claims, and processed overpayments and write-offs for PPOs to ensure accurate financial management.
- Posted Explanation of Benefits (EOBs)
- Addressed patient billing inquiries and dispatched monthly statements to facilitate timely payments.
- Monthly meetings with Practice manager.
DENTAL BILLING SPECIALIST
Dr. Laudon & Dr Birmingham
Anchorage, AK
04.2016 - 04.2020
- Implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy. Audited all chart notes against procedures being billed. Ensured claims being submitted to insurance for reimbursement were accurate; any and all needed documentation was provided.
- Contacted insurance companies regarding outstanding medical and dental claims, submitted appeals for denied claims, and processed overpayments and write-offs for PPOs to ensure timely reimbursements.
- Resolved patient billing issues by investigating discrepancies and implementing solutions to enhance patient satisfaction and accuracy of billing.
- Collected copayments from patients at the front desk to ensure accurate billing.
- Reviewed patient treatment plan and arranged best financing option for patient.
- Closed out at the end of the day, printed daily reports and made daily bank deposits.
- Served as backup to practice business manager and trained employees in front desk operations, recall, scheduling, and billing practices to maintain workflow efficiency.
- (Different Practices, same duties)
OPERATIONS MANAGER
Family Medical Dental Center
Anchorage, AK
07.2013 - 04.2016
- As HIPAA officer, always adhered to strict HIPAA guidelines according to company policy and Federal mandates.
- Oversaw daily operations and implemented revenue enhancement strategies to ensure competitiveness and viability of dental clinic.
- Recruited new dentists and maintained a full staff.
- Trained and mentored staff, conducted performance reviews, and resolved employee concerns to foster a collaborative work environment.
- Reviewed accounts receivable and payable.
- Facilitated provider credentialing processes for PPOs to enhance clinic operations.
- Tracked and updated office continuing education credits and CPR renewal schedules to ensure compliance.
- Weekly meetings with Owner and Accountant to set goals, review production, and address any concerns or needed changes.
- Managed daily call and appointment queue, training front desk staff to optimize scheduling and minimize appointment gaps.
Education
High School Diploma -
Service High School
Anchorage, AKUAA
Anchorage, AKSkills
- Treatment planning
- Manage patient accounts
- Revenue cycle management
- Healthcare compliance
- Account audit
- Dentrix
- Excellent multitasking capability
- Professional phone etiquette
- Confidentiality compliance
- Team oriented
- Trustworthy
- Dependable
- Customer relationship management
- Conflict resolution
Timeline
OPERATIONS MANAGER
Anchorage Dental Group
01.2023 - Current
DENTAL INSURANCE/BILLING SPECIALIST
Dr. Richard Mittlestadt
04.2019 - 01.2023
DENTAL BILLING SPECIALIST
Dr. Laudon & Dr Birmingham
04.2016 - 04.2020
OPERATIONS MANAGER
Family Medical Dental Center
07.2013 - 04.2016
High School Diploma -
Service High School
UAA