Frida Yamilet Medina
McAllen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC
McAllen, TX
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys, and used the data to improve customer service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Retail Sales Representative
Metro by T-Mobile
McAllen, TX
10.2022 - 04.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained accurate records of all transactions for audit purposes.
- Processed returns, exchanges and refunds as per company policies.
- Performed opening and closing duties such as counting money in register drawer or restocking supplies.
- Attended weekly team meetings to discuss sales goals and strategies.
- Demonstrated knowledge of promotions, discounts and loyalty programs.
- Conducted price comparisons between competitors for certain products.
Host & Server
Dennys Restaurant
McAllen, TX
02.2023 - 09.2023
- Welcomed guests upon arrival, offering menus for their perusal.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by anticipating customer needs.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Mcallen High School
McAllen, TX05-2022
Skills
- Fluent in Spanish
- System operation
- Customer assistance
- Upselling strategies
- Problem solving
- Sales goals attainment
- Strong teamwork
Timeline
Customer Service Representative
TTEC
05.2024 - Current
Host & Server
Dennys Restaurant
02.2023 - 09.2023
Retail Sales Representative
Metro by T-Mobile
10.2022 - 04.2024
High School Diploma -
Mcallen High School