Frinzetta Leary
Trenton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Representative
TD Bank
Mount Laurel
09.2025 - Current
- Assisted customers with account inquiries and assistance
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on banking products and services to enhance their experience.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained updated knowledge of bank policies and procedures for customer support.
- Utilized banking software to manage customer accounts and transactions effectively.
- Escalated complex issues to supervisors for further assistance and resolution.
Direct Support Professional
ENABLE Inc / Beacon Specialized Living
Princeton
02.2019 - 06.2025
- Assisted individuals with daily living activities and personal care routines.
- Facilitated communication between clients and healthcare professionals.
- Implemented individualized support plans to enhance client independence.
- Monitored client behavior and reported changes to the care team.
- Coordinated recreational activities to promote social engagement among clients.
- Maintained a safe and clean environment for clients at all times.
- Trained new staff on best practices for direct support services.
Direct Support Professional
Eden Autism
Princeton
02.2020 - 01.2024
- Assisted individuals with daily living activities and personal care routines.
- Facilitated communication between clients and healthcare professionals.
- Implemented individualized support plans to enhance client independence.
- Monitored client behavior and reported changes to the care team.
- Coordinated recreational activities to promote social engagement among clients.
- Maintained a safe and clean environment for clients at all times.
- Advocated for client needs during team meetings and planning sessions.
Education
Willingboro High School
Willingboro, NJSkills
- I bring a strong background in direct support and customer service, combining compassion, professionalism, and problem-solving skills to create positive experiences for both clients and customers I am experienced in providing individualized support, maintaining accurate documentation, ensuring safety and compliance, and assisting individuals with daily living needs while promoting independence and dignity In customer-facing roles, I deliver efficient, detail-oriented service by managing inquiries, processing transactions, resolving concerns, and maintaining a welcoming environment in fast-paced settings I am known for my communication skills, patience, reliability, and ability to build trust while handling sensitive information with confidentiality and care
Timeline
Customer Service Representative
TD Bank
09.2025 - Current
Direct Support Professional
Eden Autism
02.2020 - 01.2024
Direct Support Professional
ENABLE Inc / Beacon Specialized Living
02.2019 - 06.2025
Willingboro High School