Autumn Spease
Jacksonville,Florida
Summary
Proven leader with extensive experience as a Shift Manager at McDonald's in both Jacksonville and Tampa, FL. Excelled in enhancing team performance and customer satisfaction through effective training, problem-solving, and quality assurance. Skilled in cash handling and fostering a positive work environment, consistently meeting and surpassing company standards.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonalds, Jacksonville Fl
2023.11 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Accurately counted cash drawers, verify safe contents, created daily shift deposits slips.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Shift Manager
Caspers Company McDonalds, Tampa Fl
2020.03 - 2023.02
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05.2020
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Workplace Safety
Opening and closing procedures
Punctual and Reliable
Quality Assurance
Safety Compliance
Flexible Schedule
Schedule Management
Timeline
Shift Manager
McDonalds, Jacksonville Fl
2023.11 - Current
Shift Manager
Caspers Company McDonalds, Tampa Fl
2020.03 - 2023.02
High School Diploma -
Englewood High School
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