Fritz Emmanuel Theodore
Humble,TX
Summary
Esteemed professional with extensive experience working in customer service, employee supervision, aviation, retail, and hospitality. Specialize in client
retention by providing intuitive customer service, anticipating guests needs, and demonstrating consistent customer care upon every interaction.
Maintain ability to oversee and manage a group of employees while fostering an amicable work atmosphere and working towards a common goal.
Actively seeking employment opportunities where I can utilize my extensive skillsets to grow organizational
revenue, increase business productivity, uphold company missions/ values, and enhance my
professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Houston, Texas
08.2023 - Current
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Detected and resolved potential problems in warehouse operations, including missing packages, incorrect inventory levels, and damaged goods.
- Executed mission planning and conducted lightweight maintenance for robotic operations.
- Enhanced truck loading efficiency by strategically positioning packages for maximum space utilization.
AGENT SUPERVISOR
Spirit Airlines
01.2020 - 01.2023
- Provide support to the GM in leading airport operations to attain the best possible customer service by leading Guest Service Agents
- Ensure operational support to provide maximum performance while minimizing customer impact by providing exceptional customer service in a respectful manner
- Prevent fraud and offer transparency by reconciling daily sales reports
- Ensure adequate staffing levels in all areas relating to daily flight schedule and adjust during irregular operations
- Lead multiple teams of direct team member and vendor staff to perform in a safe and professional manner
- Document reviews of team member performance and respond to team members' professional and personal issues
Education
High School Diploma -
Institute Nelson Mandela
Cap-Haitian07-2013
Skills
- Trilingual (English, French, Haitian Creole)
- Client Retention
- Risk Evaluation
- Safety Assurance
- Guest Interaction
- Quality Assurance
- Prioritization and Scheduling Expertise
- Conflict Resolution
- Collaborative Teamwork
- Administrative Leadership
- Workplace Safety Guidelines
- Strong Interpersonal Skills
- Robot Operator
- Problem-solving
Certification
- Plumbing Technician - June 11 2024
References
- Upon Request
Timeline
Warehouse Associate
Amazon
08.2023 - Current
AGENT SUPERVISOR
Spirit Airlines
01.2020 - 01.2023
High School Diploma -
Institute Nelson Mandela
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