FRITZ PHILOGENE
Miami,FL
Summary
Over ten years in the customer service industry. Formal education in hospitality and business management. Strong leadership and relationship-building skills; efficient and reliable. Excellent at juggling multiple tasks and working under pressure. Strong ability to quickly establish rapport and a positive working relationship with team members and clients. Dedicated to customer service, successful in adapting to a variety of situations and changes.
Overview
11
11
years of professional experience
Work History
Assistant Branh Manager
Enterprise Rent-A-Car
Miami, Florida
12.2020 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
General Manager
BurgerFi
Miami, FL
10.2018 - 03.2020
- Met restaurant financial objectives by developing financing; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal check
- Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons
- Increased revenue streams by reducing food costs, managing schedules and performing analysis to implement corrective actions
Operations Manager
Buffalo Wild Wings
Miami, FL
02.2013 - 11.2018
- Supervise 20-person team of cooks and back of house staff, monitor safety, maintain sanitation in public areas, kitchen and beverage preparation areas
- Coordinate up to 20 servers in restaurant with capacity of over 200
- Correctly calculate inventory and order appropriate supplies
Shift Manager
Chuck E. Cheese's
Miami, FL
06.2011 - 11.2013
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL12.2017
Skills
- Efficient multi-tasker
- Deadline-oriented
- Trend forecasting
- Client account management
- Relationship building
- Coaching and Mentoring
- Financial Analysis
- Work Prioritization
Timeline
Assistant Branh Manager
Enterprise Rent-A-Car
12.2020 - Current
General Manager
BurgerFi
10.2018 - 03.2020
Operations Manager
Buffalo Wild Wings
02.2013 - 11.2018
Shift Manager
Chuck E. Cheese's
06.2011 - 11.2013
Bachelor of Science - Hospitality Management
Florida International University
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