Fritz Saintima
Pembroke Pines,FL
Summary
I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude including
- Willingness to take on added responsibilities to meet team goals.
- Proven ability to handle customer inquiries, resolve issues, and maintain a positive and friendly demeanor.
Overview
10
10
years of professional experience
Work History
Pre/After Sales Service
Lusauto.com LLC
11.2020 - 11.2023
- Promote LUSAUTO website, products, and brands.
- Guide clients to use E-commerce system
- Work with sales to obtain orders from clients
- Provide after-sales service. Keep clients relationship
- Handle customer inquiries and resolve issues
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and product management
- Collaborated with upper management to implement continuous improvements and exceed team goals.
IT Support Engineer
J/P HRO
08.2013 - 05.2015
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Translated complex technical issues into digestible language for non-technical users.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - Computer Science
Ecole Supérieure D'Infotronique D'Haiti
Port-au-Prince, Haiti07.2013
Skills
- Task prioritization
- Problem solving
- Interpersonal skills
- Attention to detail
- Product knowledge
- Organizational skills
- Time management
- Customer satisfaction
- Technical support
- Analytical thinking
- Data analysis
- Sales Team Training
- Sales Tracking
- Sales Reporting
- KPI Tracking
- Adaptability
- Emotional intelligence
- Continuous improvement
- Decision making
- Active listening
- Team leadership
- Order Management
- Client Relationship Management
- Systems and Software Expertise
- Bilingual in [Language]
- Resolution-Oriented
- Continuous Improvements
Languages
French
Full Professional
English
Professional Working
Timeline
Pre/After Sales Service
Lusauto.com LLC
11.2020 - 11.2023
IT Support Engineer
J/P HRO
08.2013 - 05.2015
Bachelor of Science - Computer Science
Ecole Supérieure D'Infotronique D'Haiti
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