Regan Goff
Grand Saline,TX
Summary
Resourceful Service Coordinator with a strong background in managing service operations. Skilled in coordinating tasks, prioritizing workloads, and communicating effectively with clients and team members. Enhanced customer satisfaction by promptly identifying and resolving issues, leading to improved operational efficiency and increased client retention.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Pre-service Coordinator
Optum-UHG
09.2021 - Current
- Collaborated with medical directors and providers to ensure timely member transitions to appropriate care levels.
- Reviewed clinical documentation to assess eligibility for skilled nursing facility placement.
- Facilitated training sessions on company policies and procedures to enhance understanding among staff.
- Served as subject matter expert for Humana market initiatives.
- Supported stretch assignments, including AQCS reporting, scrubbing TAT reports, and mentoring colleagues.
- Partnered with faculty to bolster student engagement initiatives through collaborative efforts.
Registered Nurse
UT Health East Texas
Tyler, TX
01.2019 - 09.2021
- Implemented strategies to enhance quality of care, resulting in improved patient outcomes.
- Evaluated patient needs and treatment options, developing tailored treatment plans to address individual patient goals.
- Case management experience; worked with patients, families, and healthcare professionals to assist with discharge needs.
Registered Nurse/House Supervisor/ER Nurse
Texas General Hospital
Grand Saline, TX
08.2014 - 09.2019
- Stabilize and treat patients to ensure immediate health needs are met.
- Triage patients by injury or illness severity to prioritize care delivery.
- Transferred patients to a higher level of care.
- Conduct chart audits and collect data to support quality assurance initiatives.
- Created and maintained staffing schedules for optimal coverage.
Registered Nurse
Trinity Mother Frances Hospital
Tyler, TX
07.2013 - 08.2015
- Led the nursing staff within 6 months of hire; coordinated daily activities and managed patient room assignments.
- Oversaw patient care operations at General Surgery/Bariatric Clinic, coordinating with multidisciplinary teams to enhance patient outcomes.
- Managed on-call schedule, coordinated surgery scheduling, handled medication refills, roomed patients, and obtained vital signs to support efficient clinic operations.
- Assisted with recovery of patients post-Orthopedic and Spine surgeries on Orthopedic post-op floor, ensuring smooth transition to rehabilitation.
Registered Nurse
Van Independent School District
Van, TX
08.2014 - 05.2015
- Administered medications according to established protocols and patient care plans.
- Monitored vital signs and reported changes in patient conditions promptly.
- Collaborated with healthcare team to develop individualized patient treatment strategies.
- Responded to medical emergencies for students and staff, ensuring prompt care and support.
- Maintained up-to-date immunization records for students, promoting compliance with health regulations.
Education
Bachelor of Science - Nursing
Tarleton State University
Stephenville, TX01-2013
Skills
- clinical documentation
- care coordination
- patient assessment
- Case manager experience
- quality assurance
- transition planning
- patient advocacy
- Patient support coordination
- ER/Med-Surg experience
- Charge nurse
- 13 years clinical experience
- EMR: Epic, One Chart, & Athena
- Data analysis tools
- Microsoft Office
- Task prioritization
- Report preparation
- Organizational skills
- critical thinking
- problem solving
- attention to detail
- effective communication
- mentoring colleagues
- team collaboration
- Collaboration and teamwork
- customer relationship management
- healthcare regulations
- Conflict resolution
- Collaboration and teamwork
Certification
Registered Nurse (RN)-Texas, Basic Life Support (BLS)
Timeline
Pre-service Coordinator
Optum-UHG
09.2021 - Current
Registered Nurse
UT Health East Texas
01.2019 - 09.2021
Registered Nurse/House Supervisor/ER Nurse
Texas General Hospital
08.2014 - 09.2019
Registered Nurse
Van Independent School District
08.2014 - 05.2015
Registered Nurse
Trinity Mother Frances Hospital
07.2013 - 08.2015
Bachelor of Science - Nursing
Tarleton State University