Tymarcus James
Fayetteville,NC
Summary
Highly motivated, driven professional with 7 years of experience in information technology, network, system engineer and cyber security with an active Secret clearance. Possesses experience in installing, configuring, operating, and maintaining system hardware and software and related infrastructure. Skilled in the ability to protect the organization's digital information and computer networks, digital files, user accounts, or other sensitive information
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Administrator
US Army- Fort Detrick, MD
07.2022 - Current
- Provided troubleshooting and testing to support the network
- Performed routine troubleshooting and network monitoring
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters
- Participated in on-call shifts for holidays and weekends in case of network-related emergencies
- Worked independently while coordinating project work and support functions with other team members
- Managed a VRF environment
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
Network Engineer
US Army - Fort Stewart, GA
11.2020 - 05.2022
- Installed, maintained, and operated the Network Operations Center and configured the network monitoring management tools
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services
- Employed firewalls and VPNs to safeguard network security and block unauthorized access
- Secured network systems by establishing and enforcing access control policies
- Responded promptly to information assurance notifications to detect vulnerabilities and protect clients
- Delivered expert setup of VOIP phone systems and call management systems for 150 workstations
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades
- Implemented, tested, validated and maintained networking services according to solution designs
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters
- Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures
- Performed preventive maintenance of networking hardware and related software
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities
- Worked with VMware virtualization, VSphere Server 2016-2019, AD, understanding of basic networking, SAN Storage, server OS & computer OS troubleshooting, installing updates and patches.
Systems Engineer
US Army - Fort Stewart, GA
12.2018 - 11.2020
- Installed and maintained servers and workstations including adding/removing users and permissions through Active Directory
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting
- Wrote technical documentation for use in training manuals and support materials
- Experience with DoDI 5000.02 acquisition life cycle and systems engineering requirements Experience with DoD Architecture Framework (DoDAF), Satellite Communications, and IP network technologies
- Recommended improvements to technical practices to enhance operations
- Identified and resolved bottlenecks and hardware issues through troubleshooting techniques
- Applied system updates to reduce impact to efficiency and equipment
- Maintained security, backup and redundancy strategies to reduce the threat of losing sensitive information permanently
- Worked with UX and UI personnel to develop interface elements designed to provide ease of use for customers
- Maintained strong knowledge of interfaces and regulatory guidelines through continuous training and education
- Designed, implemented and deployed infrastructure systems across company networks
- Excelled in the application of the Agile methodology, associated toolsets, and roles
- Designed networks supporting 50 users with firewalls, two-factor authentication and antivirus software
- Implemented disaster recovery protocols to keep enterprise applications running smoothly
- Worked with VMware virtualization, VSphere Server 2016-2019, AD, understanding of basic networking, SAN Storage, server OS & computer OS troubleshooting, installing updates and patches.
IT Support Specialist
US Army - Fort Gordon, GA
10.2017 - 12.2018
- Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents
- Provided support for LAN, remote (VPN, RDP) access, and resolved basic email connectivity issues
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Tier 2 and Tier 3 Troubleshooting to include connectivity, hardware, and software issues Logging fixes to application deficiencies, monitoring ticketing systems, Resolving trouble tickets, Maintenance of application software, Account Management
- Monitored IT use to maintain compliance with established processes, policies and guidelines
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs
- Proficient in using Active Directory for account management and asset tracking
- Adhered to internal IT policies on user credentialing to support access management of digital assets
- Removed and replaced old hardware during routine upgrades and system repairs
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature
- Performed walk-throughs for new hires to aid in technological onboarding processes.
Network Administrator
US Army - Fort Stewart, GA
07.2016 - 10.2017
- Installed and supported hardware and software for desktops, servers and printers
- Worked closely with end users to solve problems related to hardware and software
- Monitored system upgrades, patches and new configurations
- Managed employee access, security roles and permissions
- Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations
- Supported various operating systems and server technologies
- Determined and alleviated hardware, software and network issues
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks
- Supervised configuration of local area network, wide area network and corporate Internet system
- Performed routine troubleshooting and network monitoring
- Created manuals and other documentation for use in new employee training classes.
Education
Bachelor of Science - Healthcare Administration
American Public University System
Charles Town, WV07.2024
Skills
- Software Installation and Maintenance System and Network Security
- Hardware Installation and Maintenance Data and Systems Architecture
- Communication and Team Collaboration
- System Administration
- Network Security Management
- Network and Repairs and Maintenance
- User Support
- Team Management
Certification
- US Army Certified Fiber Optics
- Server +
- US Army Certified Routing and Networking Technician
Clearance
Active Secret Clearance
Timeline
Network Administrator
US Army- Fort Detrick, MD
07.2022 - Current
Network Engineer
US Army - Fort Stewart, GA
11.2020 - 05.2022
Systems Engineer
US Army - Fort Stewart, GA
12.2018 - 11.2020
IT Support Specialist
US Army - Fort Gordon, GA
10.2017 - 12.2018
Network Administrator
US Army - Fort Stewart, GA
07.2016 - 10.2017
Bachelor of Science - Healthcare Administration
American Public University System
- US Army Certified Fiber Optics
- Server +
- US Army Certified Routing and Networking Technician
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