Faafaleai Samau
Seattle,WA
Summary
Administrative professional overseeing transportation operations in a high-volume airport. Skilled in coordinating dispatch, ensuring compliance, and enhancing service delivery. Recognized for clear communication and effective problem resolution, contributing to a dependable and organized work environment.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Supervisor
ABM Aviation Inc. & SP Plus Corporation
Seattle-Tacoma International Airport
03.2023 - Current
- Supervised and coordinated daily taxi dispatch operations in busy airport environment, ensuring efficient service and adaptability to changing operational needs.
- Coordinate with dispatchers, supervisors, management, drivers, and other personnel to communicate operational updates and resolve issues.
- Prepared accurate reports, work schedules, incident documentation, and other operational records, meeting deadlines for timely completion.
- Monitor daily operations and help ensure employees follow established procedures and workplace requirements.
- Document incidents and compliance-related matters and communicate concerns to appropriate management personnel.
- Assisted employees and passengers with questions, concerns, and service needs, upholding a professional and customer-focused approach.
- Coordinated vehicle replenishment and staging activities to ensure service levels throughout the operation.
- Provided additional assistance to passengers with disabilities and other special needs.
- Balanced multiple operational priorities in a fast-paced airport environment to maintain service quality. in a high-volume airport environment while maintaining clear communication with employees and leadership.
Membership Engagement Representative
YMCA of Greater Seattle
Seattle, Washington
11.2022 - 09.2023
- Delivered front-desk and administrative support, assisting members with registrations, account inquiries, and program information to enhance member experience.
- Maintained accurate member information and processed registrations and other service requests.
- Explained policies, programs, and procedures clearly and helped members resolve concerns.
- Handled multiple member requests in a customer-facing environment, ensuring professionalism and confidentiality throughout interactions.
- Collaborated with staff across departments to streamline daily operations and effectively address member needs.
Front Desk Agent
Ramada by Wyndham Hotel
Tukwila, Washington
07.2021 - 09.2022
- Managed front-desk operations, including guest check-ins and check-outs, reservations, payments, telephone inquiries, and record updates.
- Verified guest and reservation information, ensuring accuracy for seamless service delivery.
- Responded to guest questions and resolved concerns while protecting confidential customer information.
- Coordinated with housekeeping and other departments to ensure timely communication of room status and operational requirements.
- Managed competing priorities during busy shifts, maintaining precise documentation and delivering consistent professional service.
Student Office Assistant
University of Hawai’i at Hilo – College of Arts & Sciences
Hilo, Hawai’i
05.2020 - 05.2021
- Coordinated correspondence, scheduling, documentation, and filing to ensure smooth office operations.
- Streamlined record maintenance and supported efficient departmental workflow.
- Handled telephone, email, and in-person inquiries, directing requests to appropriate personnel for timely resolution.
- Provided administrative support to the Dean, faculty, staff, and students.
- Handled administrative information professionally and with appropriate discretion.
Administrative Assistant II — Contract
American Red Cross
Hilo, Hawai’i
08.2018 - 10.2018
- Supported recruitment, intake, onboarding, and coordination of community volunteers.
- Collected and organized volunteer information, maintaining accurate administrative records to support program operations.
- Coordinated communication between local and national teams to align on volunteer activities and operational needs.
- Developed volunteer training and intake processes, enhancing onboarding experience for new volunteers.
- Assisted with documentation, data tracking, and administrative reporting.
- Communicated requirements and next steps to volunteers and helped ensure onboarding activities were completed.
Office Clerk & Cashier
Foodland Market Ltd.
Hilo, Hawai’i
09.2013 - 07.2018
- Processed customer transactions accurately and handled routine administrative responsibilities.
- Supported office and customer-service operations in a fast-paced retail environment.
- Addressed customer inquiries and resolved service issues, contributing to overall customer satisfaction.
- Maintained organized paperwork to streamline office functions and enhance accessibility of information.
- Coordinated onboarding and orientation processes for new employees, ensuring smooth integration into the team.
Customer Service Associate & Food Prep
McDonald’s
Des Moines, Washington
09.2012 - 08.2013
- Delivered prompt customer service in high-volume, time-sensitive environment, ensuring customer satisfaction.
- Coordinated with team members to uphold service standards during peak periods, contributing to overall team success.
- Adhered to workplace food safety and sanitation protocols to maintain compliance.
Student Office Assistant
American Samoa Community College
Mapusaga, American Samoa
01.2009 - 12.2010
- Provided administrative and classroom support to faculty and staff, enhancing operational efficiency.
- Coordinated telephone and email communications while maintaining organized departmental documentation.
- Addressed student and faculty requests, ensuring inquiries were directed to appropriate resources.
- Assisted with filing, record organization, and routine office responsibilities.
Education
Bachelor of Arts - Anthropology, Linguistics, English
University of Hawai’i at Hilo
Hilo, Hawai’iSkills
- Airport operations
- Operational Training
- Records management
- Data management
- Office software proficiency
- Scheduling coordination
- Incident compliance
- Customer assistance
- High-volume environments
- Department communication
- Sensitive Information Management
- Problem resolution
- Team leadership
- Time management
- Technology: Microsoft Office Google Workspace Data Entry Electronic Recordkeeping Documentation reporting: Filing Scheduling Record Management Airport Customer Service Onboarding Support Employee Assistance Correspondence Operational coordination Professional: Leadership Supervision Customer Service Written & Verbal Communication Organizational development
Certification
TESOL — Teaching English to Speakers of Other Languages, Contemporary Indigenous Multilingualism, Disaster Response & Emergency Management
Timeline
Supervisor
ABM Aviation Inc. & SP Plus Corporation
03.2023 - Current
Membership Engagement Representative
YMCA of Greater Seattle
11.2022 - 09.2023
Front Desk Agent
Ramada by Wyndham Hotel
07.2021 - 09.2022
Student Office Assistant
University of Hawai’i at Hilo – College of Arts & Sciences
05.2020 - 05.2021
Administrative Assistant II — Contract
American Red Cross
08.2018 - 10.2018
Office Clerk & Cashier
Foodland Market Ltd.
09.2013 - 07.2018
Customer Service Associate & Food Prep
McDonald’s
09.2012 - 08.2013
Student Office Assistant
American Samoa Community College
01.2009 - 12.2010
Bachelor of Arts - Anthropology, Linguistics, English
University of Hawai’i at Hilo