Frances Torruellas
Saint Cloud,USA
Summary
New Homes Sales Specialist with extensive experience at KB Home, recognized for exceptional lead generation and client communication skills. Generated over $12M in sales while building strong partnerships with Realtors. Bilingual and proficient in market analysis, consistently delivering outstanding customer service and successfully closing deals that align with buyer requirements. Seasoned New Homes Sales Specialist with significant experience in residential real estate sales. Strong understanding of market trends and consumer behavior, adept at building relationships with potential buyers, developing marketing strategies for property exposure and negotiating deals to ensure customer satisfaction. Proven track record in surpassing sales goals and providing top-notch client service in previous roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
New Homes Sales Specialist
KB Home
Orlando, FL
10.2024 - Current
- Generated leads through networking, cold calling, and attending local events with Realtors, building a solid relationship.
- Advised clients on financing options and mortgage rates available to them.
- Explained financial requirements and analytical data to potential buyers and sellers, with our preferred lender.
- Proactively protected local Realtors by reaching out and inviting them to our local communities for Lunch & Learn..
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Attended meetings with developers and builders to discuss progress on projects.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Negotiated offers from prospective buyers.
International Real Estate
Salut! Punta Cana
Punta Cana, Dominican Republic
02.2024 - Current
- Analyzed market trends and economic data to identify opportunities for profitable investments in real estate assets.
- Held regular meetings with clients to discuss progress towards achieving real estate objectives.
- Provided consultation services on various aspects of the real estate industry including land use planning and development strategies.
- Join business efforts with local Real Estate agents and builders for a huge options to provide to different potential buyers that wants to Invest in this local market.
BROKER- OWNER
Torruellas Real Estate
San Juan, Puerto Rico
05.2013 - Current
- Developed long-term relationships with customers by providing personalized service and advice.
- Broker-Owner
- Communicated regularly with clients regarding Housing opportunities for General Real Estate market in Puerto Rico.
- Collaborated with legal and tax professionals to ensure all transactions complied with relevant laws and regulations.
NEW HOMES SALES SPECIALIST
DR HORTON INC
11.2022 - 09.2024
- 100% Club member, surpassing a minimum of 4 sales per month Q3.
- 98.7% CSI Client survey.
- 50+ Gross sales / 41 Net CLOSED sales 2024.
- POLK and Osceola County communities.
- Prospecting with Realtor outreach. Networking & hosting educational events with realtors.
- Continuously maintained realtor's relationships by sending, promotions on a weekly basis.
- Procuring and following up on sales leads for our communities to generate traffic through follow up calls, emails and texts.
- Guiding buyers throughout the whole sales construction process.
- Overcoming any objections and securing buyers purchase by providing buyer's needs.
- Provided CMA for nearby builders, to keep up with competitor's promotion strategy.
- Assist in a weekly communication with buyers through their home progress, ensuring continuous engagement with their home buying process.
NEW HOMES SALES ASSOCIATE
KB HOME
11.2020 - 11.2022
- President Club member 2021
- 99.9% CSI Client survey
- 62 Gross sales
- POLK and Osceola County communities
- Prospecting with Realtor outreach. Networking & prospecting with Realtors
- Over more than $12M in new homes sales
- Procuring and following up on sales leads for our communities - Guiding buyers throughout the whole sales construction process
- Overcoming any objections and securing buyers purchase by providing buyer's needs.
- CMA for nearby builders
- Assist in a weekly communication with buyers through their home progress
NEW HOMES SALES ASSOCIATE
RICHMOND AMERICAN HOMES
06.2018 - 10.2020
- Top Customer Experience Sales Q2 2020
- Million Dollar Circle Award GOBA, 2019
- Over more than $8M in new homes sales
- Procuring and following up on sales leads for our communities
- Networking & prospecting with Realtors
- Maintaining quality customer service and leading buyers throughout New Home Sales process
- Negotiating and closing deals by achieving monthly sales goals
- Completing accurate and timely contract paperwork
- Obtaining and analyzing market data critical for our communities to remain competitive
Education
Master Degree in Business Administration MBA - International Marketing
UNIVERSITY OF SACRED HEART
San Juan, PR05-2012
Bachelor Degree in Arts BFA - Fine Arts General
UNIVERSITY OF PUERTO RICO
Río Piedras, PR05-2000
Skills
- Lead generation
- Bi-lingual ( English & Spanish)
- Prospecting techniques
- New home sales and consulting
- Market analysis
- Sales negotiation, Listening skills
- Customer relationship management
- Customer service
- Client communication
- Objection handling
- Closing processes
Affiliations
- Non profit organization created with the intention of helping and supporting Divorced Women through their journey by thieving in life with help and group support system.
Accomplishments
- DR Horton
100% Club member, surpassing a minimum of 4 sales per month Q3.
98.7% CSI Client survey.
KB HOME
President Club member 2021
99.9% CSI Client survey
Richmond American Homes
Top Customer Experience Sales Q2 2020
Million Dollar Circle Award GOBA, 2019
Certification
- Florida Broker License BK 3349665
- Puerto Rico Broker License C-16544
- BFA, Fine Arts 2000
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Limited
Portuguese
Limited
References
References available upon request.
Timeline
New Homes Sales Specialist
KB Home
10.2024 - Current
International Real Estate
Salut! Punta Cana
02.2024 - Current
NEW HOMES SALES SPECIALIST
DR HORTON INC
11.2022 - 09.2024
NEW HOMES SALES ASSOCIATE
KB HOME
11.2020 - 11.2022
NEW HOMES SALES ASSOCIATE
RICHMOND AMERICAN HOMES
06.2018 - 10.2020
BROKER- OWNER
Torruellas Real Estate
05.2013 - Current
Master Degree in Business Administration MBA - International Marketing
UNIVERSITY OF SACRED HEART
Bachelor Degree in Arts BFA - Fine Arts General
UNIVERSITY OF PUERTO RICO
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